JULIO MARTINEZ

• Streamlined supply chain processes by implementing lean strategies and effective communication.
• Reduced lead times for product delivery with efficient inventory management and vendor coordination.
• Established strong relationships with suppliers, ensuring timely deliveries and favorable pricing negotiations.
• Conducted supplier evaluations, assessing performance metrics and making recommendations for future partnerships or contract renewals based on results.
• Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

Answer incoming calls from our clients and local technicians. Schedule visits to clients site to perform repairs. Updated clients with Scheduling date and times. handle multiple tasks during the day and make sure the latest information was provided. Communicate with peers to peers to address any issues that arise during the day to make sure is resolved.

• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
• Boosted productivity by establishing effective communication channels between departments.
• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
• Provided direction and guidance to internal teams in order to achieve targets.

• Liaised with customers, management and sales team to meet customer needs.
• Stocked shelves and supplies and organized displays.
• Maintained records related to sales, returns and inventory availability.
• Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
• Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
• Managed customer cash and credit card transactions using company point of sale system.
• Reported incidents to management.
• Verified all customers received receipts for purchases.
• Provided repeat customers with exceptional care and attention.
• Maintained adherence to all company protocols.
• Educated customers on different products and product care.
• Answered questions regarding store policies and merchandise.
• Accepted and processed returns.

• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
• Escalated issues to the appropriate channels as necessary.
• Asked appropriate open-ended questions to discover customers' needs and requirements.
• Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
• Worked closely with clients to identify their needs and challenges and provide solutions-oriented.
• Dispatch local technicians to perform free assessment to client sites.
• Follow up with vendors to provide quotes to finalize repairs.
• Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.

• Resolved customer issues in a clear, courteous matter and straightforward manner.
• Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
• Demonstrated Professionalism and courtesy with customers at all times.
• Followed up with clients to ensure optimal customer satisfaction.
• Performed initial client assessment and analysis to begin research process.
• Activated accounts for vendors interested in new services.
• Worked closely with team members to meet or exceed all customer service requirements.
• Followed up with vendors to get Proposal to finalize Repairs.
• Worked directly with Billing, Management department and Team members to complete daily tasks.

• Answered an average of 15-25 calls addressing customer inquiries and solving problems.
• Answered telephone calls Promptly and minimized delays that could lead to abandoned calls.
• Managed customers expectations and experience to a high degree of customer satisfaction.
• Assisted customers with order placing.
• Manage to work with vendors like AT&T, Sprint, Level 3, Cablevision, Verizon to get these data lines installed and delivery on-time to setup the clients with their services.
• Manage to work with internal departments like Sales, Communication, Field Service, Networks to coordinator all the Projects to make sure the clients was satisfied.
• Good knowledge of troubleshooting connectivity issues over the Phone and listening skills.
• Establish and implement departmental policies, goals, objectives, and procedures, organization officials, and staff members as necessary.
• Worked closely with team members to meet or exceed all customer service requirements.

• Used item Numbers to properly stock warehouse.
• Reported all equipment failures and malfunctions to supervisor.
• Stocked, staged and transported goods.
• Received, stored and shipped goods and materials.
• Stacked and transported all overstock to storage areas.
• Coordinated with freight forwarders to expedite international shipments.
• Tagged all inbound merchandise with receiving date.
• Stacked and piled lumber, boards and pallets.
• Verified computations against physical count of stock.
• Picked up incoming stock and delivered materials to designated locations.
• Shipment of Domestic and International label all Packages with correct coding for local and International delivery.
• Manage the movement of goods into and out of production facilities.
• Maintained high Departmental standards for quality and Productivity metrics.
• Inventory control team did monthly cycle count of all the equipment in the Warehouse to make sure they all were located in the System.
• Knowledge of SAP system able to use several commands to verified hardware location for inventory control Purpose.