Julio Martinez
Amherst,NY
Summary
Dynamic professional with extensive experience at U.S. Customs and Border Protection, excelling in policy enforcement and cross-cultural communication. Proven track record in managing programs and securing funding, enhancing community outreach. Bilingual in Spanish, demonstrating integrity and problem-solving abilities to foster relationships and drive impactful initiatives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
CBP Officer
U.S. Customs and Border Protection
01.2008 - Current
- Enforcing customs, Immigration and agricultural laws and regulations at U.S. ports of entry. Preventing the illegal trafficking of people, narcotics and contraband into the United States.
- Secondary immigration officer - Conduct interviews with travelers to determine admissibility into the United States based on immigration laws.
- Process for removal identified immigration violators who are illegally present, entered without inspection or inadmissible due to criminality or ties to terrorism.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
- Facilitated communication between CBP Officers and non-English speaking travelers using bilingual skills.
- Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
Pro Desk Sales Associate
Home Depot
02.2000 - 08.2007
- Provided exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Assisted customers in product selection, ensuring informed purchasing decisions.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels within the store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Program Manager
Hispanics United of Buffalo
10.1997 - 09.2000
- Managed and supervised administrative and daily program operations, complying with policies and regulations. Responsible for compliance of Federal, State and local city and county grants and contracts.
- Recruited, interviewed and hired employees and implemented programs to promote positive feedback and engagement.
- Led program development initiatives to enhance community outreach and engagement efforts.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Developed training materials and conducted workshops to improve staff performance and service delivery.
- Successfully secured existing grants and contracts and secured additional state funding for $500,000 to enhance our domestic violence program technology, improve our relationship with the Buffalo Police department and improve community outreach.
- Analyzed program outcomes, identifying areas for improvement and implementing corrective actions.
- Fostered partnerships with local organizations to expand service offerings and increase impact.
Director of Hispanic Services for BAS
Salvation Army
10.1989 - 11.1997
- Director of Hispanic Services division for Salvation Army Buffalo Area Services an international Christian human services organization dedicated to serving the poor and disenfranchised.
- Responsible for program compliance for all grants and contracts.
- Responsible for hiring, team and program development and with the day-to-day operations, working efficiently and productively with all team members.
- Develop systems to streamline intake process to better track the delivery of services, trends and data collection for future program planning and development of service needs. Improved filing system by 100%. First division to incorporate computer technology to track delivery of services and input the collection data.
Education
Bachelor of Arts - American Studies
University At Buffalo
12 Capen Hall, Buffalo, NY 14260-166009-1988
Skills
- Integrity and honesty
- Maintaining confidentiality
- Policy enforcement
- Professionalism
- Read and write Spanish fluently
- Problem-solving
- Attention to detail
- Team collaboration
- Effective communication
- Relationship building
- Cross-cultural communication
Accomplishments
- 17+ years of positive annual proficiency evaluations as a secondary Immigration CBP Officer
- FLAP (Foreign Language Award Proficiency) Certified in Spanish.
- Received multiple awards for job performance.
Affiliations
- Lambda Alpha Upsilon National Fraternity
- Leadership Buffalo
- Alumni of the Grantsmanship Center Institute
Certification
- Licensed Federal Aviation Administration Power Plant Certified Mechanic Since 1979
Languages
Spanish
Timeline
CBP Officer
U.S. Customs and Border Protection
01.2008 - Current
Pro Desk Sales Associate
Home Depot
02.2000 - 08.2007
Program Manager
Hispanics United of Buffalo
10.1997 - 09.2000
Director of Hispanic Services for BAS
Salvation Army
10.1989 - 11.1997
Bachelor of Arts - American Studies
University At Buffalo