Julio Mederos
Ocala
Overview
31
31
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
Merchendiser
Home Depot
Ocala
01.2009 - Current
- Organized product displays to enhance customer engagement.
- Managed inventory levels to ensure product availability.
- Trained new staff on visual merchandising standards and best practices.
- Analyzed sales data to inform product placement decisions.
- Implemented promotional signage to attract customer attention.
- Maintained store presentation according to company guidelines.
- Assisted customers with product inquiries and recommendations.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Performed regular price checks on select items throughout the store location.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Provided training and support for new staff members in regards to merchandising operations.
- Set up attractive window displays that encouraged customers to enter the store.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Coordinated promotional events such as special sales or clearance items.
- Cleaned and organized display cases, shelves and aisles.
- Placed prices and descriptive signage to enhance displays and promote items.
- Built effective partner store relationships to improve customer satisfaction.
- Collaborated with team members to optimize merchandising strategies.
Night Crew/ Front End supervisor
Vons Albertsons
El Centro
09.1994 - 11.2006
- Supervised front end operations to ensure efficient customer service.
- Trained and mentored cashiers on register procedures and customer interactions.
- Managed front end staff scheduling to meet peak service times.
- Enforced company policies and procedures for cash handling and security.
- Assisted customers with inquiries and resolved complaints effectively.
- Collaborated with management to improve front end workflow processes.
- Conducted regular evaluations of cashiers' performance and provided feedback.
- Coordinated inventory checks at the front end for accurate stock levels.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Assisted management team in developing operational strategies that improved overall store performance.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Welcomed large volume of guests and improved overall customer service.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Processed returns and exchanges according to company policies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counted and balanced registers.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Used Point of Sale register system to complete transactions.
- Delegated work to staff, setting priorities and goals.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Managed daily operations, client relations and IT.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Researched out-of-stock items to find additional inventory in other store locations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Education
Central Unión High School
El Cento, CASkills
- Visual merchandising
- Product placement
- Inventory management
- Promotional signage
- Customer assistance
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Employee training
- Adaptability to change
- Detailed organization
- Planogram design
- Pricing and shelf labeling
- Vendor relations
- Markdown procedures
- Retail
- Merchandise planning
- Store maintenance
- Retail sales professional
- Visual displays
- Fixture placement
- Friendly and outgoing
- Display signage
- Brand presentations
- Plan-o-gram implementation
- Maintaining stock levels
- Stock replenishment
- Stock rotation
- Product inventory counts
- Active listener
- Pricing and signage updates
- Stock control
- Reliable and punctual
- Staff training
- Teamwork
- Store layout optimization
- Professional demeanor
- Attention to detail
- Product expertise
- Point of Sale Displays
- Merchandising plan creation
Languages
English
Full Professional
Spanish
Full Professional
Certification
Lift Equipment Certified. Reach Truck, Sit Down Forklift, Order Picker and Electric Ladder.
Timeline
Merchendiser
Home Depot
01.2009 - Current
Night Crew/ Front End supervisor
Vons Albertsons
09.1994 - 11.2006
Central Unión High School