Julio Mendoza
Reno,Nevada
Summary
Dynamic and results-driven professional with extensive experience in warehouse operations and customer service, notably at JCPenney. Proven ability in conflict resolution and relationship building, enhancing customer satisfaction and streamlining processes. Skilled in inventory management and team leadership, consistently achieving operational efficiency and fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Warehouse General Laborer
Staffmark
11.2023 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Conducted accurate inventory counts to maintain up-to-date records for stock control purposes.
Warehouse Lead
JCPenney
05.2021 - 11.2023
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Warehouse Worker
Aerotek
04.2022 - 02.2023
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Warehouse Worker
Quidsi Logstics
05.2016 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Petsmart
12.2012 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Petco
06.2009 - 03.2012
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Costumer Repressive
PetSupermarket
04.2006 - 02.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Sparks High School
Sparks NvSkills
- Relationship building
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
Timeline
Warehouse General Laborer
Staffmark
11.2023 - Current
Warehouse Worker
Aerotek
04.2022 - 02.2023
Warehouse Lead
JCPenney
05.2021 - 11.2023
Warehouse Worker
Quidsi Logstics
05.2016 - 01.2020
Customer Service Representative
Petsmart
12.2012 - 01.2015
Customer Service Representative
Petco
06.2009 - 03.2012
Costumer Repressive
PetSupermarket
04.2006 - 02.2008
High School Diploma -
Sparks High School
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