Julio Morales
Customer Service Representative
Delhi,CA
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Chemical, Biological, Radiological and Nuclear Specialist
United States Army
Fresno, USA
08.2023 - Current
- Crafted emergency response plans for CBRN incidents, fortifying personnel safety & security amidst radiological, chemical, & nuclear threats
- Executed proactive management & tracking of CBRN detection equipment & protective gear, leveraging cutting-edge inventory tracking software, optimizing resource utilization & enhancing emergency response effectiveness.
- Conducted chemical, biological, radiological, and nuclear threat assessments for military operations.
- Trained and supervised team members in proper CBRN detection and decontamination procedures.
Information Services Representative
Santa Clara Valley Transportation Authority
San Jose, USA
01.2021 - Current
- Managed customer inquiries and provided technical support for software products
- Maintained accurate records of customer interactions and feedback for continuous improvement efforts
- Collaborated with cross-functional teams to resolve issues promptly and efficiently
- Engaged in interactive product demonstrations & delivered engaging training sessions to clients utilizing PowerPoints, speeches, Microsoft tools, & video conferencing platforms
- Ability to work out of class as a Senior Representative and perform leading duties in the department
Light Rail & Coach Operator
Santa Clara Valley Transportation Authority
San Jose, USA
07.2015 - 01.2021
- Operated a VTA light rail vehicle daily to ensure safe & timely transportation for hundreds of passengers
- Safely operated light rail vehicles and coaches to transport passengers.
- Collected fares, provided excellent customer service, and ensured passenger safety.
- Followed traffic laws, schedules, and procedures to ensure smooth operations.
- Ensured a clean & inviting environment on board for 500-1000 passengers through rigorous sanitization practices & regular inspections
Sales Floor Representative
Target
Santa Clara, USA
05.2014 - 01.2015
- Led supervisory responsibilities by analyzing and synthesizing data for daily products to enhance decision-making processes and streamline workflows, utilizing Excel for data compilation and analysis.
- Organized daily schedules and tasks, implemented quality control for new and existing products, and mentored 5 to 10 new staff members in their designated areas.
- Assisted management in orchestrating various projects, resulting in a 20% improvement in project completion time. Leveraged skills in resource allocation and timeline management to drive successful project planning.
- All of these duties were related to inventory control, and the use of various tools and equipment. Provided exceptional customer service to ensure satisfaction, and repeat business.
- Maintained organized, visually appealing displays to drive sales and maximize profits.
- Collaborated with team members to achieve sales goals, and exceed customer expectations.
- Utilized product knowledge and communication skills to assist customers in making purchasing decisions.
Education
BACHELOR OF SCIENCE - CYBERSECURITY
06-2028
Some College (No Degree) - COMPUTER SCIENCE
Some College (No Degree) -
Skills
- Labor laws expertise
- Grievance resolution
- Conflict management
- Employee relations
- Customer service excellence
- Equipment maintenance
- Record keeping
- Task prioritization
- Teamwork and collaboration
- Worker protection strategies
- Equipment testing and safety
- Radioactive material handling
- Facility monitoring and oversight
- Problem-solving skills
- Adaptability and flexibility
- Illustration study techniques
- Computer proficiency
- Time management strategies
- Procedure implementation
- Database management
- Critical thinking skills
- Data analysis capabilities
- Professionalism in the workplace
- Environmental safety management practices
- Supervisory skills
Languages
Spanish
English
Awards
Employee of the Month, Ross Dress for Less
Certifications Courses
- Hazmat Awareness/Operations
- Supervisory Home Study
- Cardiopulmonary Resuscitation
- Combat Life Saver Course
- Hazmat, Reconnaissance, and Decontamination
Affiliations
- Santa Clara Valley Transportation Authority
- United States Army Reserves
Timeline
Chemical, Biological, Radiological and Nuclear Specialist - United States Army
08.2023 - Current
Information Services Representative - Santa Clara Valley Transportation Authority
01.2021 - Current
Light Rail & Coach Operator - Santa Clara Valley Transportation Authority
07.2015 - 01.2021
Sales Floor Representative - Target
05.2014 - 01.2015
AMERICAN MILITARY UNIVERSITY - BACHELOR OF SCIENCE, CYBERSECURITY
MISSION COLLEGE - Some College (No Degree), COMPUTER SCIENCE
RAFAEL LANDIVAR UNIVERSITY - Some College (No Degree),
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