Julio Morales
Delhi,CA
Summary
Results-driven Customer Service Representative with a background in data analysis and talent acquisition. Experienced in labor laws, grievance resolution, conflict management, and employee relations. Fluent in Spanish and advanced in English with certifications in Hazmat Awareness/Operations and Supervisory Home Study. Recognized for exceptional performance as Employee of the Month. Skilled in emergency response planning, inventory management, team training, and threat assessments. Proven ability in managing customer inquiries, providing technical support, and conducting product demonstrations. Pursuing a degree in Cybersecurity with a solid foundation in Critical Infrastructure.
Overview
10
10
years of professional experience
Work History
Chemical, Biological, Radiological and Nuclear Specialist
United States Army
Fresno, CA
08.2023 - Current
- Crafted emergency response plans for CBRN incidents, fortifying personnel safety & security amidst radiological, chemical, & nuclear threats
- Executed proactive management & tracking of CBRN detection equipment & protective gear, leveraging cutting-edge inventory tracking software, optimizing resource utilization & enhancing emergency response effectiveness.
- Conducted chemical, biological, radiological, and nuclear threat assessments for military operations.
- Trained and supervised team members in proper CBRN detection and decontamination procedures.
Information Services Representative
Santa Clara Valley Transportation Authority
San Jose, CA
01.2021 - Current
- Managed customer inquiries and provided technical support for software products
- Maintained accurate records of customer interactions and feedback for continuous improvement efforts
- Collaborated with cross-functional teams to resolve issues promptly and efficiently
- Engaged in interactive product demonstrations & delivered engaging training sessions to clients utilizing PowerPoints, speeches, Microsoft tools, & video conferencing platforms
- Ability to work out of class as a Senior Representative and perform leading duties in the department
Light Rail & Coach Operator
Santa Clara Valley Transportation Authority
San Jose, CA
07.2015 - 01.2021
- Operated a VTA light rail vehicle daily to ensure safe & timely transportation for hundreds of passengers
- Safely operated light rail vehicles and coaches to transport passengers.
- Collected fares, provided excellent customer service, and ensured passenger safety.
- Followed traffic laws, schedules, and procedures to ensure smooth operations.
- Ensured a clean & inviting environment on board for 500-1000 passengers through rigorous sanitization practices & regular inspections
Sales Floor Representative
Target
Santa Clara, CA
01.2018 - 08.2023
- Led supervisory responsibilities by analyzing & synthesizing data for daily products to enhance decision-making processes & streamline workflows, utilizing Excel for data compilation & analysis
- Organized daily schedules & tasks, implemented quality control for new & existing products, & mentored 5-10 new staff in their designated areas.
- Assisted management in orchestrating various projects, resulting in a 20% improvement in project completion time. Leveraged skills in resource allocation & timeline management to drive successful project planning
- All of these duties were related to inventory control and the use of various tools and equipment. Provided exceptional customer service to ensure satisfaction and repeat business.
- Maintained organized and visually appealing displays to drive sales and maximize profits.
- Collaborated with team members to achieve sales goals and exceed customer expectations.
- Utilized product knowledge and communication skills to assist customers in making purchasing decisions.
Education
BACHELOR OF SCIENCE - CYBERSECURITY
AMERICAN MILITARY UNIVERSITY
06.2015
ASSOCIATE'S DEGREE - COMPUTER SCIENCE
MISSION COLLEGE
04.2024
COMPUTER SCIENCE ENGINEERING - undefined
RAFAEL LANDIVAR UNIVERSITY
01.2023
Skills
- Labor laws knowledge
- Grievance resolution
- Conflict management
- Employee relations
- Excellent Customer Service
Certifications Courses
- Hazmat Awareness/Operations
- Supervisory Home Study
- Cardiopulmonary Resuscitation
- Combat Life Saver Course
- Hazmat, Reconnaissance, and Decontamination
Personal Information
Title: Customer Service Representative
Awards
Employee of the Month, Ross Dress for Less
Affiliations
- United States Army Reserves
- Santa Clara Valley Transportation Authority
Timeline
Chemical, Biological, Radiological and Nuclear Specialist
United States Army
08.2023 - Current
Information Services Representative
Santa Clara Valley Transportation Authority
01.2021 - Current
Sales Floor Representative
Target
01.2018 - 08.2023
Light Rail & Coach Operator
Santa Clara Valley Transportation Authority
07.2015 - 01.2021
BACHELOR OF SCIENCE - CYBERSECURITY
AMERICAN MILITARY UNIVERSITY
ASSOCIATE'S DEGREE - COMPUTER SCIENCE
MISSION COLLEGE
COMPUTER SCIENCE ENGINEERING - undefined
RAFAEL LANDIVAR UNIVERSITY
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