JULIO MUNOZ
Forest Park,GA
Summary
Talented and Ambitious self-driven individual seeking a career driven opportunity. Highley motivated with a strong work ethic. Wide range of experience in different fields of work, and excited for any opportunity that presents itself.
Overview
9
9
years of professional experience
Work History
CCTV Operator
EnviroWaste Services Group
10.2022 - 10.2023
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems.
- Maintained high awareness towards safety, damage and loss prevention by conducting [Number] training seminars to associates.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Saw & Seal Operator
Gosalia Concrete
12.2020 - 05.2022
- Evaluated suppliers to maintain cost controls and improve operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Conducted daily site inspections to identify potential safety hazards.
- Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
- Cleaned and maintained tools, equipment and worksites.
Customer Care
America’s Mart
05.2019 - 10.2020
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Worked with providers to define quality metrics and outcome reporting process.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Created customer support strategy to increase customer retention.
Waiter
Los Mariachis
06.2016 - 05.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Construction Worker
Concrete Finisher
06.2016 - 05.2017
- Measured dimensions of finished pieces for conformance to specifications.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Recognized and reported potential project challenges and assisted with solutions.
- Directed traffic away from hazardous locations to protect team members and general public.
- Assisted with successful, time-sensitive renovations of various structures.
Library Helper
Forest Park High School
01.2016 - 12.2016
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Maintained circulation desk for lending periodicals and books to patrons.
- Maintained secure environment by monitoring visitors at front desk.
- Supported staff with facility maintenance, security and customer relations work.
- Mentored library volunteers and coordinated work assignments.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Maintained accurate records and confidentiality of library book and periodical inventory.
Automotive Technician
JR'S Tire & Mechanic Shop
07.2014 - 05.2016
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Education
Bachelor of Science - Biology
Atlanta Metropolitan State College
Atlanta, GABiology
Forest Park High School
Some College
2018
Skills
- Business growth and retention
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Creative Problem Solving
- Verbal and Written Communication
- Order and Refund Processing
- Upselling Products and Services
- Customer Data Confidentiality
Timeline
CCTV Operator
EnviroWaste Services Group
10.2022 - 10.2023
Saw & Seal Operator
Gosalia Concrete
12.2020 - 05.2022
Customer Care
America’s Mart
05.2019 - 10.2020
Waiter
Los Mariachis
06.2016 - 05.2017
Construction Worker
Concrete Finisher
06.2016 - 05.2017
Library Helper
Forest Park High School
01.2016 - 12.2016
Automotive Technician
JR'S Tire & Mechanic Shop
07.2014 - 05.2016
Bachelor of Science - Biology
Atlanta Metropolitan State College
Biology
Forest Park High School
Some College
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