Julio Osnaya
Montrose,CO
Summary
Dynamic Supervisor with a proven track record at Inn at Lost Creek, excelling in staff management and customer service. Enhanced team productivity through strategic planning and effective communication, while implementing training programs that fostered employee development. Recognized for resolving conflicts and cultivating a collaborative environment, resulting in improved operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Innovative [Job Title] with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Experienced with managing housekeeping teams to maintain cleanliness and order. Utilizes effective leadership and organizational skills to ensure high standards are met. Track record of enhancing team efficiency and guest satisfaction. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Professional housekeeping leader with proven expertise in managing teams and maintaining high standards of cleanliness. Known for fostering collaboration and adapting to changing needs while ensuring top-notch results. Strong skills in staff training, schedule management, and quality control. Reliable and focused on delivering exceptional service in fast-paced environments. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-focused professional with proven track record in supervising housekeeping operations and ensuring top-notch cleanliness. Adept at fostering team collaboration and consistently achieving high-quality results. Known for adaptability and reliability, ensuring seamless operations and prompt response to changing needs. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Supervisor
Inn at Lost Creek
11.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Supervisor
The Peaks Resort And Spa
11.2023 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Houseman Supervisor
Madeline Hotel
03.2021 - 11.2022
- Communicated effectively with other department supervisors to maintain seamless operation across all hotel functions.
- Addressed maintenance issues promptly by coordinating with relevant departments, ensuring minimal disruption to guests'' experiences.
- Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
- Coordinated daily assignments for housemen crew, maximizing productivity while minimizing labor costs.
- Provided guidance and supervision to housemen staff members, fostering a supportive work environment that encouraged professional growth.
- Facilitated positive relationships between housemen staff members by resolving conflicts professionally and fairly when they arose.
- Enhanced guest satisfaction through prompt response to requests, addressing concerns, and providing exceptional service.
- Supported continuous improvement initiatives by identifying areas for potential improvement and suggesting appropriate actions to management.
- Collaborated with the management team to establish goals, performance expectations, and quality standards for housemen staff.
- Promoted a guest-centric culture within the houseman team, emphasizing the importance of providing exceptional experiences for all visitors to the property.
- Developed comprehensive schedules that ensured adequate staffing levels during peak periods while avoiding overstaffing during slower times at the hotel property.
- Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
- Improved team efficiency by implementing streamlined housekeeping processes and procedures.
- Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Ing Sistemas -
Instituto Hidalgo
Mexico 02.2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Project management
- Relationship building
- Schedule development
- Project planning
- Public speaking
- Conflict resolution
- Software experience
- Contract management
- Verbal and written communication
- Coaching and mentoring
- Payroll processing
- Documentation and reporting
- Employee development
- Risk management
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Effective communication
- Professionalism
- Self motivation
- Team collaboration
- Teamwork
- Team leadership
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Supervisor
Inn at Lost Creek
11.2024 - Current
Supervisor
The Peaks Resort And Spa
11.2023 - 11.2024
Houseman Supervisor
Madeline Hotel
03.2021 - 11.2022
Ing Sistemas -
Instituto Hidalgo
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