Results-driven administrative professional with extensive experience in report preparation, document management, and effective communication. Known for exceptional attention to detail and time management, consistently supporting teams to enhance operational efficiency. Dedicated administrative assistant with over 30 years of experience in regulatory compliance and document organization. Skilled in problem-solving and database management, with a proven ability to streamline processes and enhance team productivity. Proactive administrative professional with a strong background in customer relationship management and event coordination. Known for effective communication and meticulous attention to detail, ready to contribute to organizational success through enhanced administrative support.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
New York State Department of Environmental Conservation
Schenectady, New York
09.1987 - 07.2021
Assisted in preparing reports for regulatory compliance and environmental assessments.
Maintained organized filing systems for sensitive environmental documents.
Supported staff with daily administrative tasks and inquiries.
Processed incoming correspondence and directed it to appropriate personnel.
Updated databases to ensure accurate tracking of environmental projects and initiatives.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Handled confidential documents in an organized fashion according to established protocol.
Maintained office supplies inventory by checking stock to determine inventory level.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Answered questions from customers regarding products and services offered by the company.
Managed database systems containing customer contact information.
Scheduled appointments between clients and customers and internal staff members.
Processed invoices for payment using accounting software applications.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Directed customer inquiries to appropriate department personnel.
Updated contact lists regularly when changes occur in employee status or contact information.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Proofread content for typo-free emails and documentation.
Created travel arrangements and distributed travel details to appropriate personnel.
Greeted visitors and provided general information about the company.
Developed and maintained filing systems for confidential documents and records.
Conducted research on various topics as requested by management.
Handled incoming calls and directed callers to appropriate department or employee.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
High School Diploma -
Amsterdam High School
Amsterdam, NY
06-1980
Skills
Report preparation
Document management
Regulatory compliance
Database management
Invoice processing
Customer relationship management
Event coordination
Travel arrangements
Effective communication
Problem solving
Attention to detail
Time management
Research skills
Interpersonal skills
Scheduling
Critical thinking
Multi-line phone systems
Conflict mediation
Appointment scheduling
Documentation and reporting
Training and coaching
Staff management
Travel planning
Policy and procedure modification
Sensitive material handling
Package routing
Microsoft outlook
Professional communication
Employee timesheet processing
Team collaboration
Accomplishments
2002 Received the New York State Assembly's Hispanic Heritage award.
Also receiving an Appreciation award from Centro Civico of Amsterdam, of which I was co-founder and Vice President in 1983.
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
I enjoy cooking for Family and Friends.
Latino Voice Magazine
I was the Marketing and Sales director for the Capital District very first Hispanic magazine. I was responsible for taking the magazine from 300 black and white Issue's to over 20,000 in under three years of publication.
I managed a local radio station, produced and Hosted a Spanish language radio program.
Timeline
Administrative Assistant
New York State Department of Environmental Conservation
Biologist 1/Hunter Education Coordinator/Wildlife Health Team at New York State Department of Environmental ConservationBiologist 1/Hunter Education Coordinator/Wildlife Health Team at New York State Department of Environmental Conservation
Community Psychiatric Supports and Treatment (CPST) Therapist at Cayuga CentersCommunity Psychiatric Supports and Treatment (CPST) Therapist at Cayuga Centers