Julio Polanco
New York,NY
Summary
Friendly candidate with passion for providing excellent customer service. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Offer strong background in customer relations and communication.
Overview
26
26
years of professional experience
Work History
Uber Partner
Uber
NYC, NY
02.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Front Desk Agent
The Redbury Hotel
07.2008 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Insurance Adjuster
Atlas Adjusters
05.2004 - 06.2008
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Verified insurance claims and determined fair amount for settlement.
Service Officer
Citibank
01.1998 - 05.2004
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed customers' deposits, transfers and cash withdrawals.
Education
No Degree - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY04.1992
Skills
- Transaction Processing
- Mail and Packages
- Written and Oral Communications
- Hotel Reservations
- Sales Expertise
- Guest Satisfaction
- Concierge Services
- Two-Way Radio Operation
- Transportation Arrangements
- Customer Service
- Guest Services
- Cash Handling
Timeline
Uber Partner
Uber
02.2022 - Current
Front Desk Agent
The Redbury Hotel
07.2008 - 11.2022
Insurance Adjuster
Atlas Adjusters
05.2004 - 06.2008
Service Officer
Citibank
01.1998 - 05.2004
No Degree - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York