JULIO RAMOS
Glendale Heights,IL
Summary
Technically-savvy professional with 10+ years of experience in fast-paced, operations-focused environments. Pursuing a Computer Science degree and CompTIA A+ certification to transition into the IT field. Demonstrated success in leadership, systems utilization, technical troubleshooting, and team support. Proficient in navigating complex workflows, enhancing operational efficiency, and quickly adapting to new tools or systems. Seeking an IT Support or Help Desk position to contribute problem-solving skills, initiative, and professionalism to a growing technology team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Lead
TW Metals
10.2020 - Current
- Led and trained a high-performing team of 10+ in efficient processing and distribution workflows
- Ensured operational accuracy, optimized order fulfillment, and improved on-time performance by 15%
- Served as a key liaison between staff and upper management to implement new software tools and process improvements
- Leveraged digital systems and WMS tools to monitor shipping performance, reducing errors and downtime
- Applied strong problem-solving and troubleshooting skills daily to keep operations smooth and minimize workflow disruptions
Packing Associate
Amazon Prime
03.2020 - 01.2022
- Operated handheld scanners, screen-based tools, and software prompts to manage inventory and order flow
- Actively identified workflow bottlenecks and collaborated with team leads for real-time solutions
- Maintained a high standard of accuracy and speed in a fast-paced logistics environment
Package Handler
FedEx
10.2018 - 04.2020
- Used computerized systems for label verification, routing, and packaging protocols
- Supported cross-functional teams during seasonal surges and troubleshooting packaging issues
- Gained hands-on technical experience operating equipment and optimizing package flow
Patient Care Technician
Marianjoy Rehabilitation Hospital
04.2017 - 12.2019
- Used Epic EMR system to chart patient vitals and procedures
- Supported IT-related responsibilities like equipment troubleshooting and software logging
- Ensured HIPAA compliance and patient data accuracy while collaborating across departments
Education
Some College (No Degree) - Computer Science
College of DuPage
Glen Ellyn, ILCertificate - AS13001/AS9117 DPRV Certification
SAE ITC
Online02-2024
Certificate - Certified Nursing Assistant
College of DuPage
Glen Ellyn, IL06.2017
High School Diploma -
Glenbard West High School
Glen Ellyn, IL06.2017
Skills
- Skilled in Utilizing Warehouse Management Systems (WMS)
- Inventory Management Systems & Data Entry
- Technical Support Assistance
- Peripheral Device Configuration and Support
- Software Install/Configuration
Certification
CompTIA A+ Certification, In Progress, 05/25
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Lead
TW Metals
10.2020 - Current
Packing Associate
Amazon Prime
03.2020 - 01.2022
Package Handler
FedEx
10.2018 - 04.2020
Patient Care Technician
Marianjoy Rehabilitation Hospital
04.2017 - 12.2019
Some College (No Degree) - Computer Science
College of DuPage
Certificate - AS13001/AS9117 DPRV Certification
SAE ITC
Certificate - Certified Nursing Assistant
College of DuPage
High School Diploma -
Glenbard West High School
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