Dynamic project manager and team leader with a proven track record at ACE Fence, Decks And Patios, enhancing customer satisfaction and streamlining operations. Expert in office administration and tech-savvy, demonstrated through successful multitasking and meeting critical deadlines. Excelled in staff management and client relations, significantly improving business outcomes.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
10
years of professional experience
Work History
Receptionist/Sales Representative/Project Manager
ACE Fence, Decks And Patios
08.2020 - 05.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and helped accordingly, scheduled appointments and took payments.
Resolved customer problems and complaints.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Kept reception area clean and neat to give visitors positive first impression.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Worked to build relationships with customers and built potential for additional sales.
Developed relationships with clients for increased loyalty and repeat business.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Increased sales and customer satisfaction through personalized servicing.
Listened to clients and introduced solutions to satisfy business and personal needs.
Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Improved customer service and telecommunication skills to build lasting relationships.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Developed and initiated projects, managed costs, and monitored performance.
Real Estate Assistant
Remax Excellence Realty
07.2018 - 07.2020
Maintained efficient office operations by handling errands and administrative functions.
Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Prepared and maintained accurate property listings, sales contracts and closing documents.
Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
Managed multiple REO properties, maintained relationships with multiple banks and kept up with weekly inspections.
Assistant Technician
Chuck E Cheese
10.2014 - 01.2018
Inspected components, tested wiring and diagnosed system faults.
Achieved faster repair times by effectively prioritizing workload based on urgency and importance.
Completed skilled work with little or no oversight.
Exhibited strong problem-solving skills in diagnosing and repairing various types of equipment malfunctions.
Demonstrated adaptability by quickly learning new technologies and applying them to daily tasks.
Streamlined repair processes by maintaining an organized workspace and implementing efficient procedures.
Improved workplace safety by conducting regular inspections and addressing potential hazards.
Contributed to a decrease in overall maintenance costs through proactive identification of inefficiencies and recommending improvements.
Manager
Washington International Soccer League
05.2013 - 10.2016
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Created scheduling for staff and teams, kept up with rosters, handled ID's and ensured everything ran smoothly on gamesdays.
Education
No Degree - Business Management
Ashford University
San Diego, CA
High School Diploma -
High Point High School
Beltsville, MD
04.2016
Skills
Organization skills
Time Management
Telephone skills
Data Entry
Verbal and written communication
Customer and client relations
Scheduling
Office Administration
Tech-Savvy
Basic accounting
Business operations understanding
Staff Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Sales Representative/Project Manager
ACE Fence, Decks And Patios
08.2020 - 05.2023
Real Estate Assistant
Remax Excellence Realty
07.2018 - 07.2020
Assistant Technician
Chuck E Cheese
10.2014 - 01.2018
Manager
Washington International Soccer League
05.2013 - 10.2016
No Degree - Business Management
Ashford University
High School Diploma -
High Point High School
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