Julio Richards
Information Technology Consultant
Fort Lauderdale,FL
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable of project management principles, business processes, and best practices for customer service.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Information Management and Technology Consultant
IT consultant
, FL
01.2016 - 06.2024
- It proved successful working within tight deadlines and a fast-paced environment.
- It strengthened communication skills through regular interactions with others.
• Managed training calendars to inform participants of upcoming training session topics and dates.
• Supported onboarding of new employees by hosting orientation sessions.
• Organized handbook and course documentation for participants.
Evaluated the effectiveness of training programs and recommended improvements
to upper management.
• Prepared custom training course materials and presentations for corporate training.
• Coordinated training session logistics by preparing equipment and securing
facilities.
• Identified areas for improvement in training programs and collaborated with
the training team to implement changes.
• Prepared reports to track employee progress and recruitment needs for future training.
• Established and provided appropriate instructional materials and training
outlines for management-level implementation.
• Collaborated with senior and department leaders to develop and implement
workforce plans
• Mentored and onboarded new staff members to establish top client satisfaction.
• Scheduled classes based on the availability of classrooms, equipment, or instructors.
Conducted comprehensive assessments of training needs through surveys, interviews with employees, and focus groups, ensuring the relevance and effectiveness of our training programs.
• Participated in and attended meetings or seminars to obtain information for use in
training programs or to inform management of training program status.
• Suggested and offered specific training programs to help workers maintain or
improve job skills
Industry Trainer
Cognosante LLC
, VA
01.2014 - 11.2015
- Trained newly hired top talent to fill key positions and maximize productivity.
- Compiled and analyzed weekly trainee retention reports.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Worked with subject matter experts to validate relevancy of content.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
- Monitored training effectiveness through observation and metrics analysis.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Prepared hard copy training materials, module summaries, videos and presentations.
- Conducted site visits and follow up to verify progression and development of personnel.
- Created tests, exercises and role-plays for courses to verify competency.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
- Collaborated with internal business partners to create industry-specific course content.
Project Manager/System Trainer
Xerox Company
11.2010 - 12.2014
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Prepared cost estimates for projects of varying sizes.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Drafted project construction schedule and updated as job progressed.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Compiled and analyzed weekly trainee retention reports.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Worked with subject matter experts to validate relevancy of content.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Created tests, exercises and role-plays for courses to verify competency.
- Collaborated with internal business partners to create industry-specific course content.
Functional Analyst/Operations Supervisor
Affiliated Computer Services (ACS)
03.2003 - 09.2010
- Maintained current knowledge of relevant technologies, subject areas and company best practices to identify opportunities for product improvement.
- Acted as intermediary between development team, UI designers and user community to refine user stories and represent customer voice to scrum teams.
- Drove success with innovating unprecedented design approaches to enhance end-user experience.
- Worked with product owners and user groups in lessening backlogs.
- Performed functional allocations to identify required tasks and systemic interrelationships.
- Wrote and updated technical procedures and detailed training materials.
- Conducted business case development, gap analysis and technology business management for scrum teams as needed throughout product development lifecycle.
- Analyzed user needs to determine functional requirements and drive innovative product development.
- Provided support for comprehensive project documentation updates on procedures, presentation guides, training materials and user communications.
- Assisted staff and users with computer malfunctions and program problems.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Trained staff and users to work with computer systems and programs.
- Developed and managed project plans while providing status updates to management.
Education
Master of Information Systems - Information Technology
University of Phoenix
Tempe, AZ 04.2023 - Current
BBA - Business Administration/Finance Major
University Of Technology
05.2010
Certifications - Information Technology
Caribbean Institute of Technology
09.2005
Certification - Computer Technician
Almena Computer School
09.2004
Certificate - Data Entry Operations
MITTC
05.2003
Skills
- Troubleshooting
- Record-keeper and reporting
- Contract negotiations
- Regulatory compliance
- Operations monitoring
- Promotional planning
- Skill development
- Data entry
- Risk analysis
- Training program design
- Team collaboration
- Risk mitigation planning
- Documentation management
- Infrastructure planning
- Business development support
- Project coordination
- Supervision & leadership
- Training & development
- Workshop and conference presentations
- Detailed instruction
- Curriculum planning and implementation
- Testing efficiencies
- Learning skills development
- Education assessments
- Public speaking
- Attendance monitoring
- Classroom management
- Progress evaluations
- Student engagement
- Innovative lesson planning
- Infrastructure development
- Critical thinking
- Planning & organizing
- Backup testing
- Profit growth strategies
- Business efficiency expertise
- Employee motivation
- Computer skills
- Conflict resolution
- Active listening
- Organizational skills
EMR Training and Consulting
Experience
Epic Consultant / CommonSpirit Health - Salt Lake City, UT 03/2024 - 05/2024
· Developed and executed project plans for Epic implementations.
· Resolved escalated issues reported by customers promptly.
· Assisted report and interface development to improve project planning, design and, analysis.
· Maintained positive working relationships with fellow staff and management.
Epic Consultant / Bryan Health, East Campus - AR 02/2024 - 02/2024
· Provided technical support for Epic ATE applications and software to internal customers.
· Implemented changes in existing systems according to customer requests or system requirements.
· Identified potential problems in the system architecture that could affect application performance or stability.
Security Analyst / Ascension Hospital - Chicago, IL 06/2023 - 12/2023
· Monitored security access logs and analyzed system events for suspicious activity.
· Identified potential security risks, vulnerabilities, and threats to the organization's systems and networks.
· Developed and implemented procedures for responding to cyber-security incidents.
· Conducted vulnerability scans of corporate networks to identify weaknesses in the system.
· Identified potential security risks with AWS cloud, Splunk, Metasploit, Veracode SAST & DAST Technologies, rapid7and Nexpose Vulnerability Scanner.
· Performed periodic audits of user accounts to ensure compliance with established policies and procedures.
· Understanding of Microsoft's enterprise technology platform, including Azure, Active Directory, SQL, and the Windows Server and Desktop operation systems.
· Provided technical support on security-related issues and assisted users in resolving them.
· Assisted in developingDeveloped strategies for enhancing data protection standards within the organization's environment.
· Created detailed reports highlighting investigation findings into possible breach attempts or malicious activities.
Epic Consultant / BSMH Richmond - Richmond, VA 05/2023 - 05/2023
· Maintained positive working relationshiprelationships with fellow staff and management.
· Maintained composure and patience in significantfacethe of difficult customer situations, applying de-escalation techniques and positive customer support.
· Referred major hardware or software problems or defects.
Epic Consultant / AdventHealth - Kansas City, MO 03/2023 - 04/2023
· Maintained positive working relationships with fellow staff and management
· Answered user inquiries to resolve computer software or hardware operation problems
· Maintained composure and patience in facethe of difficult customer situations, applying de-escalation techniques and positive customer support.
· Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Epic Consultant / McLeod Health Medical Center - SC 12/2022 - 02/2023
· Analyzed and identified customer issue root causes by developing and implementing tools and training resources to address them,.
· Assisted report and interface development to improve project planning, design and analysis.
· Provided technical and clinical consultations to establish client recommendations.
· Reviewed, analyzedrelationships and, evaluated systems to maintain project efficiency.
· Maintained positive working relationship with fellow staff and management.
Epic Consultant / Roper Hospital - SC 11/2022 - 11/2022
· Provided technical and clinical consultations to establish client recommendations.
· Analyzed and identified customer issue root causes by developing and implementing tools and training resources to address them.
· Maintained compliance with internal and external expectations using knowledge of case management and order standards.
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
· Provide ATE support to end users to ensure there i smooth transition to the new system.
Epic Consultant / Ascension Health Care - WI 10/2022 - 11/2022
· Provided technical and clinical consultations to establish client recommendations.
· Analyzed and identified customer issue root causes by developing and implementing tools and training resources to address them.
· Maintained compliance with internal and external expectations using knowledge of case management and order standards.
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoingan basis.
· Provide ATE support to end users to ensure there ian ongoing mooth transition to the new system.is an ongoing smoothAtlanta them
Epic Consultant / Emory University Hospital - Altanta, GA 10/2022 - 10/2022
· Provided technical and clinical consultations to establish client recommendations.
· Analyzed and identified customer issue root causes by developing and implementing tools and training resources to addressan .
· Maintained compliance with internal and external expectations using knowledge of case management and order standards.
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure an smooth transition to the new system.
Epic Consultant / Fairchild Medical Center - Yreka, CA 09/2022 - 10/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution ona ongoing basis.
· Provide ATE support to end users to ensure there is an smooth transition to the new system.
Epic Consultant / Cleveland Clinic - NC 08/2022 - 08/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution onongoing basis.
· Provide ATE support to end users to ensure there is a on ongoingan smooth transition to the new system.
Epic Consultant / St Francis Health Center - Charleston, SC 07/2022 - 08/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution onongoingon ongoing basis.
· Provide ATE support to end users to ensure there i a smooth transition to the new system.
Epic Consultant / Cleveland Clinic - OH 06/2022 - 06/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Go-Live Consultant / RWJBH - Monmouth Medical Center - NJ 05/2022 - 06/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic ATE Support Specialist / Mercy Hospital - Charlotte, NC 04/2022 - 05/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Consultant / Providence Health Care - TX 03/2022 - 03/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Consultant / Cleveland Clinic - OH 02/2022 - 03/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Go-Live Consultant / VCU Medical Center Critical Care Hospital - Richmond, VA 12/2021 - 01/2022
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Consultant / Holy Cross Hospital - Sliver Spring, MD 10/2021 - 11/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Consultant / Columbia St. Mary's Ozaukee Hospital - Milwaukee, WI 10/2021 - 11/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Consultant / Saint Mary's Regional Medical Center - Reno, NV 10/2021 - 10/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Consultant / Providence Santa Rosa Memorial Hospital - Santa Rosa, CA 09/2021 - 10/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Go-Live Consultant / Boystown - West Palm Beach, FL 08/2021 - 09/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Go-Live Support Specialist / Houston Methodist hospital - Houston , TX 07/2021 - 08/2021
One on One support with providers.
Building Note writer
Building Smart phases
Building order favorite's
Supporting Provider team to understand their work follow in supporting the provider.
Go Live Support / Northwell Health - New York, NY 08/2021 - 08/2021
· Documented user information, issue details and solutions on service tickets, and closed tickets upon resolution.
· Answers end users questions.
Go Live Consultant / UK Healthcare - Lexington, KY 06/2021 - 07/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Go Live Consultant / St Jude - CA 05/2021 - 06/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Go-Live Consultant / Orlando Health - Orlando, FL 04/2021 - 05/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Go-Live Consultant / Christus Good Shepherd Health System - Longview, TX 02/2021 - 03/2021
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Epic Go Live Consultant / Mount St Mary Hospital - Buffalo, NY 10/2020 - 11/2020
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Customer Service Help Desk Representative / Maximus - Tamarac, FL 01/2020 - 09/2020
· Provided detailed monthly departmental reports and updates to senior management.
· Created and implemented process improvements to reduce workloads and bolster callback efficiency.
· Fielded customer complaints and queries, fast-tracking them for problem resolution.
· Asked probing questions to determine service needs and accurately input information into electronic systems.
Touchworks Go-Live Consultant / Portage Medical Centre - Revenna, Ohio 09/2019 - 10/2019
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Allscripts Go-live Consultant / Summit Healthcare - AZ 07/2019 - 08/2019
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions.
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Cerner Consultant / Lifepoint Health Inc. - Brentwood, TN 05/2018 - 06/2019
· Given support for Cerner module PowerChart, Power Orders, FirstNet and CPOE.
· Provided onsite training for Providers and Nurses.
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Allscripts Go-LIve Consultant / Northwell Health - Lake Success, NY 03/2019 - 03/2019
· Complete a soft Go-live on provider documentation
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Cerner Go-live Consultant / ST Francis Health - GA 10/2018 - 11/2018
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Allscripts Consultant / Glen Cove Health - Glen Head, NY 06/2018 - 06/2018
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Planned and executed specific task for completing the shift with concentration on give areas of weakness.
· Successfully led key projects with a team which resulted in positive outcome for our clients
Epic Go Live Support / Mary Washington Hospital - VA 04/2018 - 05/2018
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Epic Go Live Consultant / Main Line Health - Bryn Mawr, PA 02/2018 - 03/2018
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
· Float to deferent department to ensure end users are up-to-date with current charges that affects workflow
Allscripts Go-live Consultant / Staten Island University Hospital - Staten Island, NY 01/2018 - 02/2018
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Allscripts Go-live Consultant / Baptist Hospital - Pensacola, FL 11/2017 - 01/2018
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Trainer / Epic Health Services - Dallas, TX 10/2017 - 01/2018
· Provided onsite training for Nurse, office manages and support staff
· Travel over six states and over Ten locations training and development employees skill with our new software.
· Troubleshooting issues with you computing system in unique situations
· Updating and implementing new training material
Allscript Go-live Consultant / Lennox Hill Hospital - NY 06/2017 - 06/2017
· Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
· Provide ATE support to end users to ensure there is smooth transition to the new system.
Allscripts Go-live Consultant / LIJ - Long Island, NY 04/2017 - 05/2017
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Epic Go Live Consultant / Greater Baltimore Medical Center - Towson, MD 11/2016 - 12/2016
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Epic Go-Live Consultant / UNC Pardee - NC 06/2016 - 07/2016
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Epic Go-Live Consultant / Hartford - CT 05/2016 - 05/2016
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Epic Go-Live Consultant / Health And Hospitals Corporation - New York, NY 04/2016 - 04/2016
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Allscripts Go-Live Consultant / LIJ & Lennox Hill Northwest Hospital - New York, NY 02/2016 - 03/2016
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Epic Go-Live Consultant / Yale - CT 01/2016 - 02/2016
· Provided onsite training for Providers, Nurse and any other Healthcare workers
· Delivered an exceptional level of service to each Consumers by listening to concerns and answering questions
· Planned and executed specific task for completing the shift with concentration on give areas of weakness from our data analyst
· Proactively identified and solved complex problems impacting operations management and business direction relating our systems conversion
· Successfully led key projects with a team which resulted in positive outcome for our clients
· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
· Provide an avenue for healthcare workers to report issues to the information technology team
Timeline
Master of Information Systems - Information Technology
University of Phoenix
04.2023 - Current
Information Management and Technology Consultant
IT consultant
01.2016 - 06.2024
Industry Trainer
Cognosante LLC
01.2014 - 11.2015
Project Manager/System Trainer
Xerox Company
11.2010 - 12.2014
Functional Analyst/Operations Supervisor
Affiliated Computer Services (ACS)
03.2003 - 09.2010
BBA - Business Administration/Finance Major
University Of Technology
Certifications - Information Technology
Caribbean Institute of Technology
Certification - Computer Technician
Almena Computer School
Certificate - Data Entry Operations
MITTC
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