Julio Rodriguez
Rochester,NY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus
Rochester, NY
03.2023 - 05.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated databases with new and modified customer data.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided top quality control and eliminated downtime to maximize revenue.
Supervisor
Bill Gray's
Rochester, NY
01.2021 - 01.2024
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Managed portion control using correct utensils during preparation and plating.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Kept records related to costs, production quantities, menu changes.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Performed basic administrative duties such as inventory management, ordering supplies.
Dairy Stocker
Wegmans Food Markets
Rochester, NY
06.2021 - 01.2022
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Stocked shelves with new merchandise in a timely manner while adhering to company standards.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Cashier
Wegmans Food Markets
Rochester, NY
07.2021 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Processed refunds for worn, damaged and broken merchandise.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High school diploma -
Franklin High School
01.2024
Skills
- Packaging
- Warehouse Experience
- Heavy Lifting
- Organizational Skills
- Merchandising
- Cashiering
- Customer service (4 years)
- Computer skills (4 years)
- Data analytics (1 year)
- Data analysis skills (1 year)
- Microsoft Excel (1 year)
- Data analytics
- Communication skills
- Sales
- Organizational skills
- Microsoft Office
- Windows
- Manufacturing
- Inbound and Outbound Calling
- Data Entry
- Microsoft Office Suite
- Microsoft Excel
- Account Management
- In-Store Support
- Promotional Support
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- working on my data analysis certification
Timeline
Customer Service Representative
Maximus
03.2023 - 05.2024
Cashier
Wegmans Food Markets
07.2021 - 11.2021
Dairy Stocker
Wegmans Food Markets
06.2021 - 01.2022
Supervisor
Bill Gray's
01.2021 - 01.2024
High school diploma -
Franklin High School