Jasmine Garcia
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Medical Logistics Technician
United States Air Force Reserve
MacDill AFB
06.2021 - Current
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
Remote Contact Center Associate
University Of Miami Health System
Miami, FL
09.2023 - 02.2024
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Patient Access Representative
Women’s Care USA
10.2022 - 09.2023
- Greets and guide patients and visitors
- Collect payment and/or assist patient with minor billing concerns
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Remote Oncology Treatment Coordinator
Miami Cancer Institute of Baptist Hospital
01.2021 - 02.2022
- Responsible for scheduling infusion treatments, transfusions, physician appointments, diagnostic testing and labs for oncology patients
- Responsible for understanding treatment plans ordered by physicians
- Attend to the Oncology Request Queue to ensure patients are being scheduled for new treatments and change of treatments in a timely manner
- Utilize scheduling guidelines and medication lists, for chemotherapy and non-chemotherapy medications, to make certain patients are receiving treatment safely
- Collaborate with infusion nurses, triage APPs, and GYO, ONC, and Surgical physicians to ensure patients are scheduled appropriately prior to discharge in the infusion suits.
Patient Financial Representative
Miami Cancer Institute of Baptist Hospital
06.2019 - 01.2021
- Responsible for payment collections
- Responsible for maintaining accurate patient information
- Responsible for scheduling, rescheduling, or canceling patient appointments
- Responsible for verification of patient health insurance.
Assistant Manager
Champs Sports
10.2017 - 06.2019
- Responsible for back stock
- Responsible for customer concerns and issues
- Responsible for delivering sales, outstanding customer experience, and operational expectations
- Responsible for all paperwork for the store and customer service calls
- Maintained a clean and organized sales floor
- Maintained an awareness of all product knowledge, and current or upcoming product / trends.
Sales Associate
Old Navy, Gap
02.2017 - 01.2018
- Keep products folded, sized, in-stock and organized on the sales floor
- Welcome customers to the fitting room and keep the area neat, clean and organized at all times
- Execute the shipment process, signage and markdown processes, as well as replenishment tasks.
Education
Associate Of Applied Science -
Keiser University
Skills
- Computer Proficiency
- Customer Service
- Medical Terminology Knowledge
- Typing Proficiency
- Customer Service and Assistance
Additional Information
- U.S Air Force Reservist
- Graduate of American Medical Academy EMT Program
Timeline
Remote Contact Center Associate
University Of Miami Health System
09.2023 - 02.2024
Patient Access Representative
Women’s Care USA
10.2022 - 09.2023
Medical Logistics Technician
United States Air Force Reserve
06.2021 - Current
Remote Oncology Treatment Coordinator
Miami Cancer Institute of Baptist Hospital
01.2021 - 02.2022
Patient Financial Representative
Miami Cancer Institute of Baptist Hospital
06.2019 - 01.2021
Assistant Manager
Champs Sports
10.2017 - 06.2019
Sales Associate
Old Navy, Gap
02.2017 - 01.2018
Associate Of Applied Science -
Keiser University