Julio Rodriguez
Davie,FL
Summary
Operations professional well-versed in managing complex processes and driving operational improvements. Proven track record of implementing strategies that enhance productivity and operational excellence. Collaborative team player known for delivering reliable results and adapting to dynamic environments with key skills in process optimization and resource management.
Overview
21
21
years of professional experience
Work History
Operations Expert
Simply Healthcare Plans
10.2018 - Current
- Started as a temp working in member services for a few months then I got assigned to GBD (Retention) and continue doing temp work there
- I went through the whole provider list and make sure they were still working or in network for the health plan
- Then I was offered a permanent position in June 2019 so my new Title was Care Coordinator
- I worked doing discharge and also would help with Retention projects such as Medicaid renewal, CHA Medicaid Renewal, and other projects
- From that got promoted to Retention associate and just continued doing varies projects from all different departments
- Then I was promoted again to Member Retention Sr Lead
- That involved training new hires and my work associates in the department
- I took on more projects and have been filing in at Interim OE which involves doing audits, scheduling, VABs, tutoring requests, Meal Auths, and much more
- I was offered the position of the OE and have been doing management duties such as Audits, Reports, Training, Coaching, Overseeing, and so on
Office Manager
Acceptance Now
07.2014 - 09.2018
- Started as an assistant manager and within a few years was promoted to my own location
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed payroll operations, ensuring timely and accurate payment for all employees.
Shift Supervisor
Cashier - Photo Department
05.2012 - 07.2014
- Open and close the store - Customer Service - Retail - Answering Phones - Handling Money - Cashier Photo Department - Loading and Unloading Truck - Cleaning - Pharmacy - Stocking Merchandise - Office Tasks
Area Manager
RGIS
02.2008 - 10.2013
- Inventory Auditor - Retail - Managing a group of employees - Office Tasks - Answering Phones Customer Service - Handling latest equipment for inventory
- Inventory Check every month for the office - Getting new accounts for the office - Hiring/Interviewing - Meetings
- Promoted from Team Leader to Area Manager where I was assigned to more tasks such as getting more accounts for the company. Creating and Conducting meetings on our performance levels and goals to reach next. Having evaluation performance meetings with the employees.
Store Manager
MICCOSUKEE RESORT & CASINO
07.2005 - 02.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Poker Brush
HARD ROCK HOTEL & CASINO
04.2004 - 02.2005
- Handle banks for the poker room area, cleaning, filling up the poker room table banks, customer service, answering the phones, filing out paperwork, and so on
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Customer Service
Finish Line
06.2003 - 04.2004
- Sales Associate
- Cleaning
- Inventory
- Stock Room
- Cashier
Education
Bachelor's - Business Administration Information Systems
DeVry University
Miramar, FL10.2006
High School Diploma -
Miami Coral Park Senior High School
Miami, FL01.2003
Skills
- Microsoft office
- High touch systems
- Bookkeeping
- Front Office
- Quickbooks
- Medical programs: COMPASS
- CareCompss
- Facets
- Citrix
- Genesys Cloud
- Avaya
- Member360
- Business process reengineering
- Statistical process control
- Cross-functional team leadership
- Management
- Leadership training
- Environmental management
- Marketing
- Experience in financial projections
Additional Information
Microsoft Office Experience, I.T. Networking Experience, 3 Languages (English, Spanish, & Italian), Creating Websites, Over The Phone Skills, Proficiency with Computers, Handling different work systems, Health Care Experience of 5 years Medicaid & Medicare (familiar with medical programs COMPASS, CareCompss, Facets, Citrix, Genesys Cloud, Avaya, Member360, and so on)
Personal Information
- Looking For Opportunities and Experiences to continue to grow in my Work Career.
- Willing To Relocate: Anywhere
Accomplishments
- Go Above 500 Points Award 2022
- Go Above 250 Points Award 2022
- Impact Award 2021
- Vertical Lines Award 2021
- Go Beyond $500 Award 2021
- Long Distance Thanks Award 2020
- Hand Selected Thanks Award 2020
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Operations Expert
Simply Healthcare Plans
10.2018 - Current
Office Manager
Acceptance Now
07.2014 - 09.2018
Shift Supervisor
Cashier - Photo Department
05.2012 - 07.2014
Area Manager
RGIS
02.2008 - 10.2013
Store Manager
MICCOSUKEE RESORT & CASINO
07.2005 - 02.2008
Poker Brush
HARD ROCK HOTEL & CASINO
04.2004 - 02.2005
Customer Service
Finish Line
06.2003 - 04.2004
High School Diploma -
Miami Coral Park Senior High School
Bachelor's - Business Administration Information Systems
DeVry University
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