Dedicated and enthusiastic professional with a strong desire to gain a comprehensive understanding of company operations. Actively seeks opportunities to acquire new skills while contributing to team success. Possesses strong administrative capabilities, exceptional relationship-building skills, and effective problem-solving abilities, all aimed at driving organizational excellence. Committed to fostering a collaborative environment that enhances productivity and innovation.
Overview
15
15
years of professional experience
Work History
Truck Driver
FedEx Ground
10.2024 - Current
Operated medium duties trucks to deliver loads as far as 150 miles from terminal location.
Loaded and unloaded delivery vehicle with correct order and balancing.
Completed on-time deliveries by choosing best and most efficient routes.
Successfully avoided time delivery delays by carefully planning best routes.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Inspected load security and checked for damages.
Assistant Manager
SPM Transport Corp
01.2018 - 09.2023
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised day-to-day operations to meet performance, quality and service expectations.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Identified and communicated customer needs to supply chain capacity and quality teams.
Delivery Driver
Fedex Home Delivery
10.2012 - 10.2017
610-691-1320
Kept detailed mileage and fuel reports to track overall fuel costs.
Loaded truck and properly secured items to prevent damage for deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Managed customer inquiries and complaints in polite and professional manner.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Kept detailed records of deliveries and money received from customers.
Inspected load security and checked for damages.
Minimized company liability and risks to loads by obeying traffic laws.
Security Officer
Lehigh Valley Mall
04.2012 - 10.2012
610-266-3125
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Monitored CCTV cameras and alarm systems for security breaches.
Investigated suspicious activities and persons to maintain security of premises.
Assistant Manager
Tabu Bar & Grill
09.2010 - 02.2012
1 (809) 461-4442
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Conducted performance evaluations and provided constructive feedback to employees.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Identified and communicated customer needs to supply chain capacity and quality teams.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Defined clear targets and objectives and communicated to other team members.
Security Officer
Harvard Protection Services LLC
09.2003 - 09.2004
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Reported suspicious activities and persons to law enforcement.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to emergency situations to assess and deflect issues.
Responded quickly to incidents and assessed active situations for security concerns.
Completed full building and grounds patrols to spot and investigate concerns.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Examined doors, windows and gates to verify security.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Wrote detailed reports of all security breaches and investigations.
Machine Operator
Pharmachem Labs
07.2001 - 12.2001
Set up and ran machinery to produce exceptional products for industrial needs.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Set up and adjusted equipment and properly configured machines for daily operation.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Followed detailed instructions to operate machines with accuracy and produce quality products.
Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
Quickly shut down equipment in emergency situations following protocols.