Monitored day-to-day operations of storage tanks and piping, alerting appropriate personnel to any performance variances.
Supervised and instructed drivers on finished product loading rack, monitoring bills of lading for accuracy and entering into computer products not metered through finished product rack.
Repaired and performed minor maintenance on equipment at terminals.
Implemented safe handling of chemicals and petrochemicals by way of tank transfers, truck tank loadings and off-loadings.
Reported safety incidents to appropriate personnel.
Received, stored and transferred transportation assets such as 100 mesh sand and scrap metal.
Climbed and gauged tanks, logging levels into inventory management system to maintain appropriate storage thresholds.
Observed company and governmental standards in cleaning and organizing work area, actively preventing circumstances conducive to injury and occupational hazard.
Performed troubleshooting, adjustment and minor repairs on equipment requiring attention, participating in major repairs.
Followed CIG's standard operating procedures, complying with related regulations.
Followed industry developments to foster continued proficiency in operation of electronic shipping and distribution platforms and maintenance.
Handled and tested liquid assets, checking for purity, signs of corruption and other factors.
Truck Driver
Werner Enterprises
Omaha, NE
09.2020 - 10.2021
Operated with safety and skill to avoid accidents and delays.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Maintained daily, legible DOT log book and submitted corresponding documents.
Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
Completed preventive maintenance and mechanical repairs on vehicles.
Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
Invoiced, collected monies due and settled accounts with shippers each day.
Dropped and hooked trailers and changed configuration of equipment
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
Flight Attendant
Southwest Airlines
San Antonio, TX
01.2020 - 08.2020
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Answered passengers' questions and provided solutions to issues arising during flights.
Ensure safety and comfort of customers onboard aircraft.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Answered passenger questions and provided solutions to issues arising during flights
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
Team Leader Manager
Southwest Airlines
San Antonio, TX
12.2017 - 01.2019
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Increased productivity by 95% and revenue streams by 89% through effective change management practices.
Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Led employee relations through effective communication, coaching, training and development.
Monitored incoming calls and provided feedback to 28 associates to improve quality of service.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Monitored sales team performance and provided constructive feedback.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
SUPPLY MANAGEMENT
TEAM CALL CENTER, MEDTRONIC
09.2013 - 11.2017
Supply Management Call Center, Leader with a group responsible for the intake of Medtronic Diabetes commercial supply reorders for the company's existing commodities, new merchandise, and correlated equipment
Daily interaction with customers certifying compliance of information required to assist with orders, added accessories, incorporating client inquiries and solutions serving as initial contact for viable order fulfillment.
Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
Kept detailed records, generated reports and developed presentations to help management understand logistics perspective.
Analyzed inventories to determine how to increase inventory turns, reduce waste and optimize customer service.
Built relationships within company and external parties such as suppliers or distributors.
Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
Kept detailed records, generated reports and developed presentations to help management understand logistics perspective
Planned and implemented supply chain optimization, route planning and warehouse slotting
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
General Clerk II Fiscal Department
Audie Murphy Veterans Hospital
SAN ANTONIO, TX
06.2011 - 02.2013
Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
Managed multiple projects simultaneously using organizational and analytical skills.
Supervisor
US. Navy Chief Interior Communications
San Diego, CA
10.1987 - 10.2011
At the Veterans Health Administration Hospital
Obligations - ensuring billing arrangements were finalized with respect to scheduled deadline
Daily review of billing downloads, extracting and forwarding to VA specialists responsible for payment
Maintain records with accuracy for Military Veterans and safeguard privacy
Experienced professional with 24 years of telecommunications management with DoD as Systems Manager / Team Leader
Documented, advisor with strong work ethic, able to perform well in critical situations
Comfortable in a fast paced work environment and able to deliver results under pressure
During my expansive career, I have been selected and contributed to the success of multiple assignments on 11 different ships, 16 West Pac Deployments, six operations to include, Operation Enduring Freedom, Desert Storm/Desert Shield and Noble Eagle and Tsunami Relief.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained compliance with company policies, objectives and communication goals.
Worked with management team to implement proper division of responsibilities.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.