Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Julio Salazar

San Antonio,TX

Summary

Dynamic Area Manager and Sales Associate with a proven track record at Bush's Chicken and Ferguson, excelling in operations management and customer relations. Spearheaded teams to surpass targets through effective staff management and relationship building, enhancing customer satisfaction and retention. Skilled in Microsoft Excel and active listening, achieving notable performance improvements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Area Manager

Bushs Chicken
04.2021 - 07.2024
  • Led teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Built lasting relationships with clients through outstanding customer service interactions.

Sales Associate/Warehouse Worker/Truck Router

Ferguson
03.2012 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Evaluated and recommended new routing technologies to enhance overall network performance.
  • Developed custom routing scripts and automation tools to streamline routine tasks, saving time and reducing the margin for human error.

Education

High School Diploma -

Holmes High School
San Antonio, TX
05.1999

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Goals and performance
  • Performance Management
  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Client Relations

Certification

  • Sales Essentials Certificate
  • MCAS - Microsoft Certified Application Specialist
  • CSP - Certified Sales Professional

Languages

Spanish
Professional Working

Timeline

Area Manager

Bushs Chicken
04.2021 - 07.2024

Sales Associate/Warehouse Worker/Truck Router

Ferguson
03.2012 - 04.2021

High School Diploma -

Holmes High School

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Julio Salazar