Julio Santillan

Work with and assist General Manager

• Managed daily operations of company, including scheduling and supervising staff.
• Developed and implemented effective strategies to maximize sales and profits.
• Overlook of all staff. (Disciplinary actions, hiring of new employees , releasing of employees)
• Help plan day to day operation
• Assist with planning cultivation schedules
• Manage payroll and biweekly budget
• Monitor payments going in and out via ACH payments , update detailed spreadsheets of all balances both cash and bank account
• Identify opportunities for cost savings and operational efficiency improvements

Mange distribution (Distro)

• Forecasted customer demand to set prices or credit terms for goods sold
• Confirm , Accept and fulfill orders received via leaflink or txt by sales rep
• Ensured that customer service standards were met or exceeded at all times.
• Package orders , QC orders to achieve minimal errors
• Create , complete & receive METRC manifest for wholesale transfers , manufacturing transfers & distro to distro transfers
• Plan and execute delivery routes (google maps)
• Create monthly pars for every sku in menu & monitor for increase or decrease to make adjustments on stock pars
• Monitored inventory levels for packaging materials and ordered upon needed i.e jars , labels , mylar bags
• Send products out for R&D screens and COA testing via testing labs (CaliGrnLabs, Encore, BelCosta, SQRDLAB)
• Accounts Payable , contact stores via email and phone calls to set up cash payments or ach payment for due and past due invoices
• Kept detailed spreadsheets of all bulk (flower) sales being made on a day to day basis
• Manage in house accounts (Atrium , March and Ash , Safeport, Natural Healing Center) Would communicate with buyers and check in biweekly after every delivery to keep up with retail inventory and status of last order shipped. Also set up reorders with buyers
• Met with various brands & retailers to set up white label manufacturing of products (FogCity , CentralCalBros, MedTree)
• Resolved customer complaints in a timely manner while maintaining a professional demeanor
• Used strong issues resolution and communication skills to cultivate and strengthen lasting client relationships

Production/Manufacturing Manager

• Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures
• Track data on various products to identify market trends on “hot” selling products
• Set manufacturing schedules for production of various products (concentrates , prerolls , vapes)
• Accept METRC transfers for flower , trim & bulk products
• Create manufactured products on METRC to prep for distro transfer
• Assign task for production based on employee efficiency to maximize product output and returns
• Market study to identify market trends to help keep brand competitive
• Knowledge of product manufacturing i.e infused prerolls , rosin oils , rosin badders , ice water hash , kief , hashish
• Kept METRC clean and matched all on hand inventory to inventory on METRC
• Knowledge of manufacturing compliance , ability to assign UID and productions IDs for all products manufactured
• Motivated and led team members to work together to achieve targets

Trim/Cure Manager

• Overlook the finish of final harvest form
• Monitor temperatures and humidity levels to achieve levels desired for flower drying and curing
• Determine when flower is best ready to jar & package
• Keep final inventory of harvest numbers (bigs, smalls , trim & shake)
• Track and log data for trim personnel (pounds per person trimmed)

• Developed and maintained store policies and procedures.
• Monitored store performance metrics, including sales, profitability and customer service ratings.
• Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
• Performed regular audits to ensure compliance with company standards.
• Collaborated with other departments to coordinate promotional activities and events in-store.
• Implemented strategies to increase customer satisfaction levels and build brand loyalty.
• Coordinated stock replenishment processes as needed based on sales trends.
• Analyzed financial data to identify areas of improvement or cost savings opportunities.
• Resolved customer complaints in a timely manner to maintain positive relationships with customers.
• Handled cash register transactions accurately while providing excellent customer service.
• Initiated new product training sessions for employees to improve product knowledge.
• Organized merchandise displays according to seasonal promotions or special events.
• Worked closely with vendors to negotiate contracts for goods or services.
• Ensured all safety protocols were followed at all times by staff members.
• Conducted regular inventory counts throughout the year to maintain accurate records.
• Built and maintained strong working relationships with team members.
• Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
• Hired and trained positive, enthusiastic employees to boost talents of retail team.
• Supervised cash drawer balances and deposits of store receipts.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Prepared employee performance appraisals, providing actionable feedback.

• Developed and maintained crop production plans and schedules to ensure efficient use of resources.
• Implemented pest management strategies to reduce the risk of crop loss.
• Trained and supervised a team of workers in planting, cultivating, harvesting, and sorting strains.
• Monitored soil conditions and determined nutrient needs for optimal plant health.
• Ensured that safety protocols were strictly followed by all personnel on site.
• Conducted research projects to evaluate new varieties of crops and their suitability for growing conditions.
• Assessed market trends and provided feedback on product development opportunities based on customer demand.
• Maintained accurate records of all crop production activities including yield data, cost analysis reports, labor hours tracking sheets.
• Analyzed crop yields over time to determine if changes in cultivation methods are needed for improved performance.
• Developed budgets for purchasing supplies or hiring additional personnel as required by business objectives.
• Established standard operating procedures for handling different tasks related to crop production.
• Adhered to watering schedule to keep plants healthy and well-maintained.
• Applied pesticides to prevent insect infestation.
• Installed irrigation systems to simplify watering needs.
• Knowledge of light requirements , temperature control , air control.
• Ability to clone, transplant, feed plants, pruning , defoliation, waste disposal.