Julio Serna
Fort Worth,Texas
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mid-Level - Desktop Support
Buchanan Technologies
09.2024 - 03.2025
- Diagnosed and repaired hardware and software issues on client PCs and mobile devices using approved methods and processes.
- Enrolled devices and push applications using Microsoft Intune; general knowledge of Intune setup and management is essential.
- Installed and configured desktop imaging and upgraded systems from Windows 10 to Windows 11.
- Installed hardware and software for clients, including setting up docking stations and conference room projectors.
- Worked with vendors to repair printers.
- Provided Office 365 support to end-users.
- Completed necessary internal and client-related documentation on a daily basis.
- Trained clients on basic computer knowledge.
- Communicated and interacted with end-users and internal staff to resolve IT-related issues.
- Interpreted and communicated complex information to diverse internal and external customers.
- Oversaw ticket aging.
IT Technician
NTT Data/Coca-Cola Southwest Beverages
03.2023 - 06.2024
- Re-imaged and troubleshoot new devices including laptops, PCs, printers, scanners, tablets and handhelds; responsible for imaging newly received hardware
- Packaged and shipped machines to end users
- Documented any technical issues and feedback
- Completed detailed reporting on work activities and progress into project management office
- Traveled to other facilities to refresh their hardware as well
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed inventory of hardware assets, ensuring proper allocation and maintenance throughout their lifecycle.
Technical Support
Nextlink Internet
10.2022 - 03.2023
- Provide customer support via phone/email/chat
- Provide customer education for all products and services
- Upgrade/Downgrade firmware for managed routers.
- MAC Authentication of new customer-side devices
- Troubleshoot, diagnose, or resolve no connection, slow speed, and FTTH complaints for residential and business customers
- Provide management and support for Calix and Mikrotik routers issued by Nextlink
- Diagnose and/or resolve local interference issues for residential and business customers
- Create a positive customer experience with every contact
Repair Technician
uBreakiFix by Asurion
03.2021 - 09.2022
- Resolve customer issues by troubleshooting and repairing their electronic devices and other IT related problems
- Experienced in Samsung, iPhone, and Google cell phones repair
- Performing in sales, providing excellent service and technical/repair support
- Knowledge of ubreakifix's products and culture
- Responsible for inventory management
- Organize same-day pick-up inventory, including picking, packing, shipping, receiving, and handing off packages to delivery drivers in an accurate, efficient manner
- Provide feedback on work instructions and improve process flow
- Self-manage and set priorities while multi-tasking in a fast-paced environment
PC Technician
Best Buy/Geek Squad
09.2020 - 01.2021
- Diagnoses products for repair
- Orders required parts to repair product
- Installs parts and repair product
- Completes routine functionality and quality testing on all products
- Performs basic cleaning on all products
Sortation Associate
Amazon
11.2019 - 01.2020
- Unloaded freight using pallet jacks to transport heavy items to locations in warehouse
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Optimized project completion time by multitasking duties using heavy equipment
- Counted and stocked merchandise as specified by inventory control log
- Received, stored, and shipped goods and materials
- Safely operated pallet jacks from different warehouse locations
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations
- Staged products between receiving, storage and shipping areas to accurately transfer items.
Warehouse Associate
Grainger
07.2018 - 08.2019
- Scanned container labels to verify contents and determine target destination using RF scanners
- Counted and stocked merchandise as specified by inventory control log
- Operated forklifts and other transportation vehicles to move merchandise to and from target destinations
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Recognized and reported defective material and equipment
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Optimized project completion time by multitasking duties using heavy equipment
- Manually lifted materials weighing up to 75 pounds on regular basis.
Material Handler/electrician Helper
A A All Services
07.2014 - 03.2018
- Place material order with company vendors for inventory
- Continuously lift, lower, push, and/or projects
- Pull and manipulate material Stock inventory and equipment
- Clean and maintain warehouse inventory
- Boom lifts Deliver Material to worksite
- Set up and preparation of but not limited to, electrical panel, condensers, heaters and furnaces for installation
- All handheld tools Assist technicians with installations and/or repairs
- Ability to work safely Removal and disposal of old material equipment
- Team player Clean worksite of work debris and disposal
- Facilitate projects by running errands, pick up of supplies and Printer materials
- Copiers Multi-line phone system
- Operate boom lifts, scissor lifts and trench diggers
- 10 key Make and answer office calls with technicians and vendors
- Assist office manager in preparing for job projects.
Cashier
7-Eleven
06.2012 - 01.2014
- Received inventory for store
- Stocked merchandise
- Put merchandise in storage room per inventory procedure
- Customer Service Answer phone calls.
Education
High School Diploma -
MyComputerCareer.com / TechSkills
Skills
- Microsoft Office; Word, Excel And Power Point
- ServiceNow
- AD
- Application installations
- Customer Service
- Troubleshooting and diagnostics
- Team player
- Technical troubleshooting
- Forklift certified
- Computer maintenance
- Inventory organization
- Software upgrades
- Material handling
- Hardware diagnosis
- Quality control
- Help Desk
- Microsoft Windows
- Active Directory
- Computer Networking
- Desktop Support
- Technical Support
- Electronics Troubleshooting
- Software diagnosis
- PC component diagnostics
Certification
- Forklift Certified
- Server+
- A+
- Network+
- MTA Security Fundamentals
- MTA Networking Fundamentals
Timeline
Mid-Level - Desktop Support
Buchanan Technologies
09.2024 - 03.2025
IT Technician
NTT Data/Coca-Cola Southwest Beverages
03.2023 - 06.2024
Technical Support
Nextlink Internet
10.2022 - 03.2023
Repair Technician
uBreakiFix by Asurion
03.2021 - 09.2022
PC Technician
Best Buy/Geek Squad
09.2020 - 01.2021
Sortation Associate
Amazon
11.2019 - 01.2020
Warehouse Associate
Grainger
07.2018 - 08.2019
Material Handler/electrician Helper
A A All Services
07.2014 - 03.2018
Cashier
7-Eleven
06.2012 - 01.2014
High School Diploma -
MyComputerCareer.com / TechSkills
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