Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Ray

Albert Lea,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Moving Coordinator

Lunar Moving Services
Minnetonka, Minnesota
04.2021 - Current
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.

Executive Assistant

Valkyrie Relocation
Rogers, Minnesota
03.2020 - 03.2022
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Front Store Supervisor

Trails Travel Plaza
Albert Lea, Minnesota
10.2017 - 03.2020
  • Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained transaction security by verifying payment cards against identification.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.

General Labor Worker

I-90 Recycling
Albert Lea , Minnesota
02.2017 - 09.2017
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Adhered to company policies, safety procedures and performance standards.
  • Worked in team environment to maintain high levels of productivity.
  • Used shovels or heavy equipment to move different materials based on job needs.

Education

High School Diploma -

Albert Lea Senior High School
Albert Lea Minnesota
06.2011

Skills

  • Visitor Greeting
  • Call Routing
  • Call Screening
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Answering Emails
  • Skilled in Microsoft Office
  • Critical Thinking
  • Complaint Response
  • Team-Oriented and Cooperative

Timeline

Moving Coordinator

Lunar Moving Services
04.2021 - Current

Executive Assistant

Valkyrie Relocation
03.2020 - 03.2022

Front Store Supervisor

Trails Travel Plaza
10.2017 - 03.2020

General Labor Worker

I-90 Recycling
02.2017 - 09.2017

High School Diploma -

Albert Lea Senior High School

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Samantha Ray