Julio Torres
Lake Worth,FL
Summary
Service-focused individual with a proven track record of successfully coordinating a smooth work environment. Strength in building strong relationships with customers and co-workers, enabling the delivery of expert work and effort throughout shifts. Committed to going the extra mile, hardworking individual seeking a strong organization to contribute skills and dedication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Acatoday
01.2025 - Current
- Answered over 50 daily inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Life Insurance Broker
Vantage Financial Partners
09.2024 - Current
- Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
- Collaborated with financial planners to create comprehensive strategies that included life insurance as an essential component for clients'' financial security.
- Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency in daily operations.
- Collaborated with estate planning attorneys and accountants to develop custom-tailored solutions that addressed clients'' unique legacy-planning objectives.
- Maintained a high level of industry knowledge through continuous professional development and attendance at conferences.
- Improved sales closing ratio by refining presentation skills and addressing potential objections proactively during consultations.
Front Desk Team Lead
Marriott Vacation Club
03.2024 - 08.2024
- Enhanced guest satisfaction by 82% efficiently managing front desk operations and addressing inquiries promptly.
- Maintained a professional and welcoming lobby environment, contributing to positive first impressions for guests.
- Implemented new procedures to improve overall front desk productivity and guest experience.
- Monitored daily financial transactions at the front desk, adhering to company policies regarding cash handling and discrepancies reporting.
- Increased customer service success rates by quickly resolving issues.
- Coordinated with sales department on group bookings, ensuring seamless event execution for clients'' satisfaction.
Guest Services Associate
Mariott Vacation Club
06.2023 - 03.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Confirmed arrival and departure times for guests.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Maintained accurate and up-to-date records of guest information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Scheduled and confirmed restaurant reservations for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Taboo Restaurant Valet
Prestige Valet Services
07.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Delivered above and beyond service to VIP guests at property.
- Inspected vehicles to verify condition ahead of customer returns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Built positive customer rapport for courteous, friendly and professional service.
- Issued and collected claim tickets and processed valet parking fees.
- Monitored and documented guest traffic flow in valet lot.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Answered guest's questions about property amenities and services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
Valet
Prestige Valet Services
07.2022 - 07.2023
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Resolved customer complaints through calm, constructive communication.
- Delivered above and beyond service to VIP guests at property.
- Escorted drivers to vehicles and helped load or carry large items.
- Monitored and documented guest traffic flow in valet lot.
- Helped guests unload and load luggage.
Bramand BMW
Prestige Valet Services
07.2022 - 07.2023
- Top off cars with washer fluid
- Adjust tire pressure on vehicles, and resetting the system before delivering it to the customers.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Logged and documented parked vehicle details for accurate records.
- Built positive customer rapport for courteous, friendly and professional service.
- Parked and retrieved cars according to customer needs.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
Saks Fifth Ave Valet
Prestige Valet Services
07.2022 - 07.2023
- Provided punctual, polite valet services to uphold professional standards.
- Logged and documented parked vehicle details for accurate records.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Built positive customer rapport for courteous, friendly and professional service.
- Helped guests unload and load luggage.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Issued and collected claim tickets and processed valet parking fees.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
The Stallion Restaurant Valet
Prestige Valet Services
07.2022 - 07.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Answered questions and provided information about parking or restaurant specials.
- Logged and documented parked vehicle details for accurate records.
- Resolved customer complaints through calm, constructive communication.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Inspected vehicles to verify condition ahead of customer returns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Built positive customer rapport for courteous, friendly and professional service.
- Parked and retrieved cars according to customer needs.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
Nieman Marcus Valet
Prestige Valet Services
07.2022 - 07.2023
- Stored luggage for guests, retrieving baggage and items when notified.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Reported unlawful parking jobs.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Answered questions and provided information about store routes and hours.
- Escorted drivers to vehicles and helped load or carry large items.
- Provided punctual, polite valet services to uphold professional standards.
- Monitored and documented guest traffic flow in valet lot.
- Issued and collected claim tickets and processed valet parking fees.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Lifeguard
Rapids Water Park
04.2022 - 09.2022
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Responded to patron incidents in professional and timely manner.
- Administered CPR and first-aid following best practices.
- Entered water immediately to pull struggling swimmers to safety.
- Monitored safety of guests in and around swimming pool.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Scanned main areas to monitor for any safety risks.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Store Associate
Pacsun
02.2022 - 07.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Located merchandise across various stores to address customer needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained tidy and organized store to comply with cleanliness standards.
Store Associate
Levis Strauss & Co
09.2021 - 04.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Located merchandise across various stores to address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Science - Emergency Medicine
Palm Beach State College
Palm Beach, FL05.2026
High School Diploma -
John I Leonard Adult Education Center
Palm Beach, FL05.2022
Skills
- Customer Experience Optimization
- Sales Oversight
- Adaptive Learning
- Objection handling
- Coordination
- Attention to detail
- Critical thinking
- Multitasking
- Customer Management Skills
- Team collaboration
- Goal oriented
Certification
- First Aid/CPR Certified
Additional Information
Willing to work long hours and double shifts;no disappointments will come with my work ethic and effort that is put in.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Health Insurance Agent
Acatoday
01.2025 - Current
Life Insurance Broker
Vantage Financial Partners
09.2024 - Current
Front Desk Team Lead
Marriott Vacation Club
03.2024 - 08.2024
Guest Services Associate
Mariott Vacation Club
06.2023 - 03.2024
Taboo Restaurant Valet
Prestige Valet Services
07.2022 - 07.2023
Valet
Prestige Valet Services
07.2022 - 07.2023
Bramand BMW
Prestige Valet Services
07.2022 - 07.2023
Saks Fifth Ave Valet
Prestige Valet Services
07.2022 - 07.2023
The Stallion Restaurant Valet
Prestige Valet Services
07.2022 - 07.2023
Nieman Marcus Valet
Prestige Valet Services
07.2022 - 07.2023
Lifeguard
Rapids Water Park
04.2022 - 09.2022
Store Associate
Pacsun
02.2022 - 07.2022
Store Associate
Levis Strauss & Co
09.2021 - 04.2022
Associate of Science - Emergency Medicine
Palm Beach State College
High School Diploma -
John I Leonard Adult Education Center
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