Julio Torres
Quakertown,PA
Summary
Dynamic Service and Operations Manager at Burlington, recognized for enhancing operational efficiency and fostering employee engagement. Spearheaded process improvements that elevated customer satisfaction and cultivated a collaborative workplace culture. Expert in incident management and conflict resolution, driving team success through mentorship and strategic problem-solving.
Im also a professional with strong background in service and operations management. Proven ability to lead teams, streamline operations, and drive results. Adept at managing changing needs and ensuring smooth collaboration among staff. Key skills include strategic planning, process optimization, and conflict resolution. Known for reliability, adaptability, and results-driven mindset.
Overview
9
9
years of professional experience
Work History
Service and Operations Manager
Burlington
09.2016 - Current
- Oversaw daily operations, ensuring efficiency and compliance with company policies.
- Developed and implemented process improvements to enhance service delivery and customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated a positive workplace culture with open communication channels, fostering high levels of teamwork and collaboration.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Arts - Criminology
Pontifical Catholic University of Puerto Rico
Ponce, Puerto Rico05-2012
Skills
- Operational efficiency
- Scheduling management
- Incident management
- Employee engagement
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Service and Operations Manager
Burlington
09.2016 - Current
Bachelor of Arts - Criminology
Pontifical Catholic University of Puerto Rico
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