Julio Urena

Branch Operations Manager

Auto Parts International

01.2023 - Current

Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Increased product knowledge through continuous training, resulting in improved sales performance.
Responded to customers within required turnaround times.
Documented details of calls and customer interactions.
Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Exceeded productivity targets and sales goals by number percentage.
Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
Worked with multiple means of communication within fast-paced environment.
Implemented upselling techniques effectively, driving additional revenue streams for the company.
Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
Achieved consistent customer service excellence, maintaining positive attitude under pressure.