Julio Urena
Haverstraw,NY
Summary
Proven achiever in inbound sales, I excelled at Auto Parts International by surpassing sales quotas and enhancing customer satisfaction. Skilled in high-volume call management and adept at building customer relationships, my efforts led to a significant increase in sales performance. With a blend of excellent communication and problem-solving abilities, I consistently delivered results, maintaining professionalism under pressure.
Overview
2
2
years of professional experience
Work History
Branch Operations Manager
Auto Parts International
23 N Middletown Road, Nanuet, Ny 10954
01.2023 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals by number percentage.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Worked with multiple means of communication within fast-paced environment.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
Skills
- Inbound sales
- High-volume call centers
- Goal-Oriented
- Customer Relationship Building
- Data entry skills
- Email Communication
- Product Knowledge
- Sales Reporting
- Sales Training
- Inbound Call Management
- Closing skills
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Leadership
- Inbound and outbound calls
- Self Motivation
- Excel skills
- Microsoft
- AS400 system
- Sales force online system
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Manager
Auto Parts International
01.2023 - Current