Director of Security with 20 years of experience years of hospitality, security and risk management experience. Vast knowledge in luxury, residential, convention and full service properties. managing investigations, personnel matters and sensitive information and intelligence. Leads, maintains and improves operations and functions of security department while effectively managing crises in fast-paced environment. Thorough knowledge of advanced security systems, computerized access control and security-related legislation and regulation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Director of Security / Shipping & Receiving
Miami Marriott Biscayne Bay
10.2021 - 01.2024
Monitors and manages payroll function
Manages department's controllable expenses to achieve or exceed budgeted goals
Participates in development of department's capital expenditure goals; manages projects as needed
Participates in budgeting process for areas of responsibility
Prepares weekly and period end P&L critiques
Responsible for recruiting, training, and coaching security staff
Responsible for safety of guests and employees
Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions.
Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
Delivered regular security awareness programs to educate personnel on security measures and protocols.
Market Director of Security
The Ritz-Carlton Key Biscayne/The Ritz Carlton Coconut Grove
Key Biscayne, FL
12.2019 - 10.2021
Manage security operations daily
Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response
Ensures that all areas of the property are safe and secure
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department
Assists in the development and implementation of emergency procedures
Conducts investigation of all losses of property assets and refers to proper management for disposition
Deploys security staff to effectively monitor and protect property assets
Comply with all Corporate Loss Prevention safety and security management guidelines and procedures
Recognize success across areas of responsibility
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
Implements action plans to monitor and control risk
Maintains required reports and documentation regarding patrols of property and other areas
Provides means for obtaining necessary medical attention on timely basis.
Resolved problems with high-profile guest's to maintain relationships and increase return customer base.
Director of Security / Shipping & Receiving
Miami Marriott Biscayne Bay
02.2016 - 12.2019
Director of Security
The Ritz-Carlton Coconut Grove
04.2013 - 02.2016
Director of Security
Miami Marriott Airport Campus
10.2011 - 04.2013
Education
Enrolled in Associates program of Criminal Justice/ Homeland Security Track -
Hillsborough Community College
Tampa, Florida
10.2011
Skills
Emergency Preparedness
Security expertise
Incident Response
Law Enforcement Collaboration
Policy Development
Investigation Management
Security Systems
Staff Training
CCTV Monitoring
Access Control
Certification
Certifies lodging security supervisor (CLSS)
Chair of the South Florida Loss prevention business council Feb 2016 - Feb 22
Certified Florida notary public
Wicklander and Zulawski Interviewing and Interrogation techniques certified
(OSHA) general industry safety & health certified
First Aid/CPR/AED certified
Terrorism Liaison Officer (TLO) level 1
Certified Crowd control manager
Knowledge of computer components, hardware and software, and their installation
Intermediate knowledge of standard computer software such as Microsoft Office 2010 and Microsoft Outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Security / Shipping & Receiving
Miami Marriott Biscayne Bay
10.2021 - 01.2024
Market Director of Security
The Ritz-Carlton Key Biscayne/The Ritz Carlton Coconut Grove
12.2019 - 10.2021
Director of Security / Shipping & Receiving
Miami Marriott Biscayne Bay
02.2016 - 12.2019
Director of Security
The Ritz-Carlton Coconut Grove
04.2013 - 02.2016
Director of Security
Miami Marriott Airport Campus
10.2011 - 04.2013
Enrolled in Associates program of Criminal Justice/ Homeland Security Track -
Hillsborough Community College
Certifies lodging security supervisor (CLSS)
Chair of the South Florida Loss prevention business council Feb 2016 - Feb 22
Certified Florida notary public
Wicklander and Zulawski Interviewing and Interrogation techniques certified
(OSHA) general industry safety & health certified
First Aid/CPR/AED certified
Terrorism Liaison Officer (TLO) level 1
Certified Crowd control manager
Knowledge of computer components, hardware and software, and their installation
Intermediate knowledge of standard computer software such as Microsoft Office 2010 and Microsoft Outlook