Julio Velasquez
Summary
Proven collaborator and skilled troubleshooter, demonstrated through impactful teamwork at Zumiez and technical prowess. Excelled in high-pressure environments, significantly enhancing customer satisfaction and operational efficiency. Trained peers in customer service excellence, showcasing strong communication and leadership. Expertise in maintaining organized, safe workspaces, underlining a commitment to quality and safety.
Overview
2
2
years of professional experience
Work History
Seasonal Worker
Zumiez
09.2024 - Current
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
Hospitality Worker
Los Jalapenos Restaurant
06.2022 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
General Worker
Clark County Fair
08.2023 - 08.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Education
High School Diploma -
Hockinson High School
HockinsonSkills
- Collaboration
- Technical skills
- Troubleshooting skills
- Irrigation system
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Worker
Zumiez
09.2024 - Current
General Worker
Clark County Fair
08.2023 - 08.2023
Hospitality Worker
Los Jalapenos Restaurant
06.2022 - 10.2024
High School Diploma -
Hockinson High School