Julio Ventura
Houston,TX
Summary
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Zero Variance
San Pedro Sula, Cortes, Honduras
11.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Internal Quality Auditor
Lear Corporation
San Pedro Sula, Cortes, Honduras
07.2015 - 10.2020
- Performed internal audits of quality systems and procedures to ensure compliance with ISO 9001 regulations.
- Conducted detailed reviews of documents, records, and reports to evaluate effectiveness of quality management system.
- Conducted risk assessments to identify areas for improvement in the organization's quality control processes.
Education
High School Diploma -
Copantl Institute
San Pedro Sula, Cortes, Honduras11-2014
Skills
- Scheduling
- Account updating
- Complaint resolution
- Typing proficiency
- Executive management support
- Spreadsheets
- Live chat support
- High-energy attitude
- Product and service solutions
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Zero Variance
11.2022 - 08.2024
Internal Quality Auditor
Lear Corporation
07.2015 - 10.2020
High School Diploma -
Copantl Institute
Similar Profiles
Nicole ÁvilaNicole Ávila
Call Center Agent at Zero VarianceCall Center Agent at Zero Variance
Rupal SekharRupal Sekhar
Managing Director at Alpha Variance Solutions India Private LimitedManaging Director at Alpha Variance Solutions India Private Limited
Mariel YanesMariel Yanes
Senior Administrative and Places Coordinator at Zero Variance by UbiquitySenior Administrative and Places Coordinator at Zero Variance by Ubiquity