Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Ventura

Julio Ventura

Houston,TX

Summary

  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
  • Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Zero Variance
San Pedro Sula, Cortes, Honduras
11.2022 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Internal Quality Auditor

Lear Corporation
San Pedro Sula, Cortes, Honduras
07.2015 - 10.2020
  • Performed internal audits of quality systems and procedures to ensure compliance with ISO 9001 regulations.
  • Conducted detailed reviews of documents, records, and reports to evaluate effectiveness of quality management system.
  • Conducted risk assessments to identify areas for improvement in the organization's quality control processes.

Education

High School Diploma -

Copantl Institute
San Pedro Sula, Cortes, Honduras
11-2014

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Typing proficiency
  • Executive management support
  • Spreadsheets
  • Live chat support
  • High-energy attitude
  • Product and service solutions

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Representative

Zero Variance
11.2022 - 08.2024

Internal Quality Auditor

Lear Corporation
07.2015 - 10.2020

High School Diploma -

Copantl Institute

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Julio Ventura