Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Julio C ARTEAGA

Margate,FL

Summary

Be part of a hotel chain in which may contribute to the development and achievement of goals, promoting as well the work in team and individual. At the same time that it allows me to expand my knowledge and skills in the field of hospitality.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Events By Promoidea LLC
Fort Lauderdale, FL
08.2020 - 04.2025
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
  • Resolved customer complaints promptly in a professional manner.
  • Reviewed weekly sales reports to identify trends in sales volume for menu items.
  • Ensured compliance with health department regulations regarding food safety standards.
  • Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Ordered supplies from vendors on a regular basis according to established guidelines.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.

Bar Supervisor

mojitos Bar
Sunrise, FL
08.2018 - 07.2020
  • Organized promotional events for the bar including happy hour specials, drink specials.
  • Conducted regular inspections of equipment used in the preparation of drinks.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Enforced health and safety regulations in the bar area.
  • Poured wine, beer, and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Restocked beer and liquor regularly and after special events.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Monitored temperatures of prepared food and cold-storage areas.

Costumer Relation Manager (CRM)

Caracas-Venezuela EMBASSY SUITES
CARACAS , CARACAS D.C
11.2013 - 08.2016
  • AS MANAGER CRM CONTRIBUTED TO THE TOTAL SATISFACTION CUSTOMERS
  • Identify new opportunities, manage customer relationships and complaints, work with other departments team leads
  • Make sure all areas are 100% functional and customer receive all expected benefits.
  • Work together with other areas managers. Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted performance reviews for team members.
  • Provided leadership during times of organizational change or crisis situations.

Manager of Operations

EMBASSY SUITES CARACAS BY HILTON
Caracas, D.C
08.2013 - 11.2015
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Education

High School Diploma -

Miguel Antonio Caro
Caracas Venezuela
08-2005

Skills

  • Staff management
  • Inventory management
  • Food safety
  • Event planning
  • Effective communication
  • Bar management
  • Beverage service

Languages

English
Professional
Spanish
Full Professional

Certification

*Diploma in Marketing and Sales Management / 2015

*Event organizer / 2014

*Wedding Planner / 2014

*Bartander professional / 2014

*SALT Application Tutorial ( CRM )

*English : Oral : Advanced / Written: Advanced / Reading: Advanced

*Portuguese (ongoing .

*Italian ( Oral : Basic / Written: No / Reading:

Timeline

Food and Beverage Supervisor

Events By Promoidea LLC
08.2020 - 04.2025

Bar Supervisor

mojitos Bar
08.2018 - 07.2020

Costumer Relation Manager (CRM)

Caracas-Venezuela EMBASSY SUITES
11.2013 - 08.2016

Manager of Operations

EMBASSY SUITES CARACAS BY HILTON
08.2013 - 11.2015

High School Diploma -

Miguel Antonio Caro

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