Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
11
11
years of professional experience
Work History
Full Time Employee.
Apollo Group, Warehouse # 4
06.2025 - 09.2025
Trained and mentored staff, fostering a positive team environment and enhancing performance.
Led daily store operations, ensuring compliance with company standards and policies.
Developed and implemented inventory management processes to optimize stock levels.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Created and maintained safe and secure work environments for employees.
IT Manager, Asian Customer Service Representative
Cubanacan
07.2020 - 06.2022
Directed implementation and maintenance of IT infrastructure and systems, supporting business operations. Also I had to take care of all Asian customers that required our services.
Resolved customer inquiries through effective communication and problem-solving techniques.
Maintained accurate records of customer interactions in CRM systems for future reference.
Analyzed customer feedback to identify trends and recommend improvements to service protocols.
Responded to customer requests for products, services, and company information.
IT Specialist, Marketing Services Analyst
LaQua Spa
05.2018 - 06.2020
Managed installation of software and hardware, system fixes, updates, and enhancements.
Implemented company policies, technical procedures and standards to preserve integrity and security of data, reports, and access.
Performed security, patching and anti-virus updates to improve overall protection of systems and networks.
Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues.
Managed inventory of IT assets including software licenses, hardware, and accessories.
Executed sales strategies to drive product awareness and increase revenue.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Energy Manager
Ciego Montero Balneary
03.2015 - 04.2018
Prepared detailed project proposals including scope, budget, and timeline for energy optimization projects.
Conducted energy audits to identify opportunities for increasing efficiency and reducing costs.
Calculated cost savings from energy-efficient upgrades for client presentations and reports.
Designed and implemented energy management programs to optimize usage and minimize waste.
Guided teams through the commissioning process of new or updated energy systems ensuring functionality meets design specifications.
Monitored utility bills and usage patterns to identify trends and areas for improvement.
Recommended improvements in lighting, insulation, and heating and cooling systems to enhance efficiency.
Developed and deployed recommendations for increasing energy efficiency in thermal environments.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA