Summary
Overview
Work History
Education
Skills
References
Timeline
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Julio C. Nuila

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Technical Expert

Brocotec
Houston, TX
09.2023 - Current
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Responded to customer inquiries via phone, email, or chat support.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Configured security settings or access permissions for groups and individual users.
  • Worked with connectwise ticketing system.
  • Audited costumer Microsoft tenants and implemented best practices in line with CIS controls.
  • Responded to cybersecurity incidents.
  • Managed multiple enterprises Bitdefender reports and alerts.
  • Managed and deployed ESET email filter for multiple enterprises.
  • Wrote support documentation for system administrators and other support personnel.

IT Project Manager

CHIQUIS Grandma Cuisine
El Paso, TX
07.2023 - Current
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Arranged ongoing technical training classes for staff members.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Designed, engineered and supported various IT projects as key technical resource.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.

Cybersecurity Technician

Mesilla Valley Transportation
El Paso, TX
01.2023 - 09.2023
  • Coordinated with the Cyber Security Director to document processes and procedures for incident response
  • Installed updates/patches to operating systems, business-critical software applications, and
  • Worked to understand the layout of the enterprise network and the processes and data flows of daily business operations
  • Assisted with risk assessments and analysis of vulnerability scans
  • Assisted with monthly reporting of findings and incidents
  • Assisted with the implementation of CIS lv1 group controls
  • Conducted regular audits to ensure proper security policy implementation, and safeguarded employees' PII and enterprise intellectual property
  • Supported the technology risk assessment process with the goal of ensuring alignment with the organization's risk tolerance and risk profile
  • Worked with Defender 365 to detect and respond to incidents and alerts.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Installed system updates, patched programs and optimized functionality.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Monitored server event logs to identify and resolve performance and security issues.
  • Audited networks and security systems to identify vulnerabilities.

Help Desk Technician

Mesilla Valley Transportation
El Paso, TX
09.2022 - 01.2023
  • Communicated in a clear and consistent manner and with high integrity
  • Documented all pertinent end-user information into the issue tracking system
  • Performed hands-on technical computer installation, upgrade, and repair
  • Escalated problems per escalations guidelines
  • Worked with team members to solve problems
  • Demonstrated high resource utilization
  • Successfully handled multiple priorities in a fast-paced environment.

Assistant Technical IT Manager

University Of Texas At El Paso
08.2021 - 06.2022
  • Deployed, configured, and maintained Ubuntu server and
  • Centos 7 operating systems
  • Configured and maintained NIS, SAMBA, NFS, Apache, and
  • Bind9(DNS) network services
  • Configured and managed SElinux and Apparmor on Ubuntu and
  • Centos 7 servers
  • Configured firewall rule with firewalld on ubuntu and Centos 7
  • Conducted vulnerability scans
  • Identified and troubleshooted network issues.

Education

Certifications Google IT -

Coursera
02.2020

Penetration Testing with Kali Linux, PEN-200 -

SANs SEC275 Computer Components & Concepts Operating Systems, Containers, & Virtualization Linux Networking Fundamentals The Web: Search Engine & Servers Practical Programming in Python and C Windows Foundations Advanced Computer Hardware ( CPU & Memory) Encryption -

Skills

  • Microsoft 365 Defender
  • Google Cloud Platform
  • Cisco switch and router
  • Penetration testing
  • Data Analysis
  • AD management
  • Windows Server Administration
  • Ubuntu Server Administration
  • Domain Administration
  • Hardware troubleshooting
  • NIST Cybersecurity Framework
  • CIS control implementation
  • Encryption
  • Risk Mitigation
  • Cybersecurity Frameworks
  • Protecting Networks
  • Information Auditing
  • Reporting and Documentation
  • Regulatory Compliance
  • Microsoft Azure

References

References available upon request.

Timeline

Technical Expert

Brocotec
09.2023 - Current

IT Project Manager

CHIQUIS Grandma Cuisine
07.2023 - Current

Cybersecurity Technician

Mesilla Valley Transportation
01.2023 - 09.2023

Help Desk Technician

Mesilla Valley Transportation
09.2022 - 01.2023

Assistant Technical IT Manager

University Of Texas At El Paso
08.2021 - 06.2022

Certifications Google IT -

Coursera

Penetration Testing with Kali Linux, PEN-200 -

SANs SEC275 Computer Components & Concepts Operating Systems, Containers, & Virtualization Linux Networking Fundamentals The Web: Search Engine & Servers Practical Programming in Python and C Windows Foundations Advanced Computer Hardware ( CPU & Memory) Encryption -

Julio C. Nuila