Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Technical Expert
Brocotec
Houston, TX
09.2023 - Current
Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
Responded to customer inquiries via phone, email, or chat support.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Configured security settings or access permissions for groups and individual users.
Worked with connectwise ticketing system.
Audited costumer Microsoft tenants and implemented best practices in line with CIS controls.
Responded to cybersecurity incidents.
Managed multiple enterprises Bitdefender reports and alerts.
Managed and deployed ESET email filter for multiple enterprises.
Wrote support documentation for system administrators and other support personnel.
IT Project Manager
CHIQUIS Grandma Cuisine
El Paso, TX
07.2023 - Current
Outlined work plans, assessed resources and determined timelines for projects.
Arranged ongoing technical training classes for staff members.
Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Designed, engineered and supported various IT projects as key technical resource.
Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.
Cybersecurity Technician
Mesilla Valley Transportation
El Paso, TX
01.2023 - 09.2023
Coordinated with the Cyber Security Director to document processes and procedures for incident response
Installed updates/patches to operating systems, business-critical software applications, and
Worked to understand the layout of the enterprise network and the processes and data flows of daily business operations
Assisted with risk assessments and analysis of vulnerability scans
Assisted with monthly reporting of findings and incidents
Assisted with the implementation of CIS lv1 group controls
Conducted regular audits to ensure proper security policy implementation, and safeguarded employees' PII and enterprise intellectual property
Supported the technology risk assessment process with the goal of ensuring alignment with the organization's risk tolerance and risk profile
Worked with Defender 365 to detect and respond to incidents and alerts.
Participated in training to maintain technical expertise and proficiency on applicable equipment.
Installed system updates, patched programs and optimized functionality.
Analyzed system risk to identify and implement appropriate security countermeasures.
Monitored server event logs to identify and resolve performance and security issues.
Audited networks and security systems to identify vulnerabilities.
Help Desk Technician
Mesilla Valley Transportation
El Paso, TX
09.2022 - 01.2023
Communicated in a clear and consistent manner and with high integrity
Documented all pertinent end-user information into the issue tracking system
Performed hands-on technical computer installation, upgrade, and repair
Escalated problems per escalations guidelines
Worked with team members to solve problems
Demonstrated high resource utilization
Successfully handled multiple priorities in a fast-paced environment.
Assistant Technical IT Manager
University Of Texas At El Paso
08.2021 - 06.2022
Deployed, configured, and maintained Ubuntu server and
Centos 7 operating systems
Configured and maintained NIS, SAMBA, NFS, Apache, and
Bind9(DNS) network services
Configured and managed SElinux and Apparmor on Ubuntu and
Centos 7 servers
Configured firewall rule with firewalld on ubuntu and Centos 7
Conducted vulnerability scans
Identified and troubleshooted network issues.
Education
Certifications
Google IT -
Coursera
02.2020
Penetration Testing with Kali Linux, PEN-200 -
SANs SEC275
Computer Components & Concepts
Operating Systems, Containers, & Virtualization
Linux
Networking Fundamentals
The Web: Search Engine & Servers
Practical Programming in Python and C
Windows Foundations
Advanced Computer Hardware ( CPU & Memory)
Encryption -
Skills
Microsoft 365 Defender
Google Cloud Platform
Cisco switch and router
Penetration testing
Data Analysis
AD management
Windows Server Administration
Ubuntu Server Administration
Domain Administration
Hardware troubleshooting
NIST Cybersecurity Framework
CIS control implementation
Encryption
Risk Mitigation
Cybersecurity Frameworks
Protecting Networks
Information Auditing
Reporting and Documentation
Regulatory Compliance
Microsoft Azure
References
References available upon request.
Timeline
Technical Expert
Brocotec
09.2023 - Current
IT Project Manager
CHIQUIS Grandma Cuisine
07.2023 - Current
Cybersecurity Technician
Mesilla Valley Transportation
01.2023 - 09.2023
Help Desk Technician
Mesilla Valley Transportation
09.2022 - 01.2023
Assistant Technical IT Manager
University Of Texas At El Paso
08.2021 - 06.2022
Certifications
Google IT -
Coursera
Penetration Testing with Kali Linux, PEN-200 -
SANs SEC275
Computer Components & Concepts
Operating Systems, Containers, & Virtualization
Linux
Networking Fundamentals
The Web: Search Engine & Servers
Practical Programming in Python and C
Windows Foundations
Advanced Computer Hardware ( CPU & Memory)
Encryption -