Julio Cesar Benitez Escalante
Gainesville,GA
Summary
Profesional orientado a los resultados y centrado en ofrecer un soporte excepcional a las necesidades de los clientes. Gestiona con éxito las inquietudes y resuelve los conflictos para maximizar la satisfacción del cliente. Ofrece una sólida experiencia en relaciones con los clientes y comunicación. Representante de servicio al huésped experto con experiencia en entornos hoteleros ocupados. Motivados y dedicados con un enfoque en brindar un servicio ejemplar. Hábil multitarea exitoso en el cumplimiento de los objetivos de rendimiento y ayudando a los miembros del equipo.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Hilton Los Cabos Beach & Golf Resort
01.2024 - 05.2024
Contacto: 6241456500 | EXT; 7129.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Operador De Lavanderia
Hilton Los Cabos Beach & Golf Resort
11.2023 - 12.2023
Contacto: 6241456500 | EXT; 7129.
- Buen manejo de ciclos de lavado y secado.
- Conocimiento de quimicos y medidas de precaucion.
Guest Service Representative
Hacienda Encantada Resort & Residences
09.2023 - 11.2023
- Answered hotel phones with professionalism and directed calls appropriately.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
Education
High School Diploma -
Buford High School
Buford, GA2016
No Degree -
Efrain Cesenia Cesenia
M. De Sta. Gertudis, Mesa Colorada 234622012
Skills
- Servicio al cliente
- Conocimientos de informática
- Alojamiento para huéspedes
- Orientado a los detalles
Languages
English
Native or Bilingual
Timeline
Guest Service Representative
Hilton Los Cabos Beach & Golf Resort
01.2024 - 05.2024
Operador De Lavanderia
Hilton Los Cabos Beach & Golf Resort
11.2023 - 12.2023
Guest Service Representative
Hacienda Encantada Resort & Residences
09.2023 - 11.2023
High School Diploma -
Buford High School
No Degree -
Efrain Cesenia Cesenia
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