Julio Cesar Chavez Tobar
Account Supervisor / Operations Management
Antiguo Cuscatlan
Summary
Dynamic operations and Account Supervisor with a proven track record at The Office Gurus, excelling in strategic planning and customer relations. Successfully implemented 5 high revenue new accounts of + 80 FTEs. Currently handling a program of 150 agents across 2 different programs. Adept at quality management, fostering strong client relationship and retention, and driving exceptional results in competitive environments.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Operations Management - Account Supervisor
The Office Gurus
02.2020 - Current
- Implemented 4 new accounts are TOG as a Project Implementations Account Supervisor within the last 4 years
- Oversaw financial management of accounts and budgeting for future estimates.
- Contributed ideas to concept development, strategic planning, and business operations.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
Sales Team Lead
The Office Gurus
06.2017 - 02.2020
- Implemented creative incentive programs to motivate team members and drive exceptional sales results.
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
Customer Experience Coach
Telus International
02.2014 - 02.2015
- Enhanced team performance by developing and implementing effective coaching strategies.
- Collaborated with other client coaches to understand business needs and make strategic adjustments to to enhance operations needs
- Motivated agents and team leads to become stronger in processes and procedures to increase productivity while maintaining quality standards
- Maintained strong communication among upper management and client teams to ensure alignment in meeting goals, applying strategies while maintaining our vision and philosophy
Sales Coach
Telus International
02.2013 - 01.2014
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased sales performance by implementing tailored coaching strategies for individual team members.
- Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.
- Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.
Education
Bachelor of Science - Economics
Universidad Centroamericana Jose Simeon Cañas
Antiguo Cuscatlan 05.2001 -
Skills
Customer relations
Achievement monitoring and reporting
Strategic planning
Quality management
Management Development
Accomplishments
Implemented accounts of 10 agents that have become programs of high revenue with + 50 agents each. Currently handling a headcount of 150 agents cross 2 different programs
Timeline
Operations Management - Account Supervisor
The Office Gurus
02.2020 - Current
Sales Team Lead
The Office Gurus
06.2017 - 02.2020
Customer Experience Coach
Telus International
02.2014 - 02.2015
Sales Coach
Telus International
02.2013 - 01.2014
Bachelor of Science - Economics
Universidad Centroamericana Jose Simeon Cañas
05.2001 -
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