Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Cesar Garcia Lopez

Miami

Summary

Dynamic professional with extensive experience as an Uber Driver, excelling in route navigation and customer service. Recognized for maintaining a clean driving record and achieving high passenger satisfaction scores. Proven ability to adapt to changing conditions while ensuring safety and efficiency, showcasing strong communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

UBER DRIVER

Uber
Miami
01.2022 - Current
  • Navigated city routes efficiently to ensure timely passenger pickups.
  • Provided excellent customer service to enhance rider experience and satisfaction.
  • Maintained vehicle cleanliness and safety standards for optimal performance.
  • Managed multiple ride requests simultaneously using the Uber driver app.
  • Communicated effectively with riders regarding estimated arrival times and route changes.
  • Adapted to changing traffic conditions to minimize delays during trips.
  • Handled passenger inquiries and concerns with professionalism and care.
  • Collaborated with Uber support team for issue resolution and assistance as needed.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Achieved consistently high customer scores due to exceptional service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Drove passengers from pick-up points to deliver to destination.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Continuously monitored traffic conditions in order to select optimal route for passenger destination.
  • Followed company protocols regarding cancellations, refunds, and other requests from customers.
  • Offered riders information about local attractions and restaurants.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Notified customers of delays to decrease calls to support.
  • Used advanced driving techniques to better improve time management and safety.
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
  • Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
  • Worked closely with dispatch center staff to coordinate pickups and drop-offs in a timely manner.
  • Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
  • Adapted to varying traffic conditions and rerouted to maintain timely service.
  • Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
  • Collaborated with rideshare platform support teams to address any operational concerns.
  • Employed defensive driving techniques to ensure the safety of passengers and other road users.
  • Utilized feedback from passengers to improve service and address any shortcomings.
  • Managed unexpected emergencies and route changes with calm and professionalism.

AMAZON DELIVERY

On Track, Inc
Miami
05.2024 - 06.2025
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

WAREHOUSE CLERK

Techland Services
Miami
03.2023 - 01.2025
  • Organized inventory to maintain efficient warehouse operations.
  • Operated forklifts and pallet jacks for material handling.
  • Processed incoming shipments and inspected for quality assurance.
  • Assisted team members with training on equipment usage.
  • Utilized inventory management software to track stock levels.
  • Stocked shelves with received products in designated areas.
  • Organized warehouse space by moving materials to appropriate locations.
  • Assisted with physical inventories as needed.
  • Verified received goods by comparing with purchase orders.
  • Received, unpacked and inspected incoming shipments of merchandise.
  • Loaded and unloaded trucks with hand truck or pallet jack.
  • Identified, counted and verified stock items.
  • Maintained business operations by communicating with coworkers and managers.
  • Received, stored and shipped goods and materials.
  • Managed all shipping documents such as bills of lading, packing slips, invoices.
  • Updated existing records with new information as needed.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Labeled containers, container tags, or products using marking tools.
  • Maintained inventory of shipping materials and supplies.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Compared shipping routes or methods to determine least environmental impact.

Education

Bachelor in Physical Culture -

Higher Institute of Physical Culture Manuel Fajard
Hvana, Cuba
08-1996

Skills

  • Route navigation
  • Customer service
  • Vehicle maintenance
  • Time management
  • Safety compliance
  • Traffic management
  • GPS utilization
  • Team collaboration
  • Communication skills
  • Inventory management
  • Map reading
  • Multitasking and organization
  • Problem-solving
  • Stress management
  • Fuel efficiency
  • Punctuality
  • Cleanliness
  • Adaptability and flexibility
  • Clean driving record
  • Passenger transportation
  • Safe driving
  • Vehicle inspection
  • Emergency response
  • Communication
  • Navigational tools
  • Vehicle cleaning
  • Effective communication skills
  • Minor vehicle repairs
  • Excellent Coordination
  • Excellent communication
  • Written communication
  • Multitasking capacity

Languages

English
Elementary
Spanish
Full Professional

Timeline

AMAZON DELIVERY

On Track, Inc
05.2024 - 06.2025

WAREHOUSE CLERK

Techland Services
03.2023 - 01.2025

UBER DRIVER

Uber
01.2022 - Current

Bachelor in Physical Culture -

Higher Institute of Physical Culture Manuel Fajard

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