Julio Cesar Robles
Support Service
Chicago,IL
Summary
Experienced Back Office Agent with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Portfolio Brands Back Office Agent
H&M Hennes & Mauritz
Chicago, IL
06.2013 - Current
- Create and manage the weekly schedules for three teams, ensuring optimal resource allocation, meeting deadlines, and balancing workload across multiple projects.
- Maintained inventory for back-office supplies, computers and work-stations.
- Supervised processing of orders, order tracking and delivery of goods.
- Took charge of multiple brands under the H&M group in the US, European, and other international markets.
- Reviewing and resolving an average of 500 cases per week in an average time of under 5 minutes.
- Used Microsoft Word and other software tools to create documents and other communications.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Sales Advisor
H&M Store
Chicago, IL
10.2007 - 06.2013
- Developed a positive community reputation through commitment to customer satisfaction and strong client relationships.
- Supported openings of new stores domestically and internationally.
- Trained and mentored new sales representatives.
Catalog Sales Associate
JCPenney
04.2006 - 10.2007
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Education
Associate of Arts - General Studies
Morton College
Cicero, IL 09.2006 - 06.2009
Skills
- Sorting and labeling
Administrative support
Office administration
Customer relations and communications
Social media knowledge
Training
Conflict resolution
Timeline
Portfolio Brands Back Office Agent
H&M Hennes & Mauritz
06.2013 - Current
Sales Advisor
H&M Store
10.2007 - 06.2013
Associate of Arts - General Studies
Morton College
09.2006 - 06.2009
Catalog Sales Associate
JCPenney
04.2006 - 10.2007
Similar Profiles
Quan'tasia RobersonQuan'tasia Roberson
Department Supervisor at H&M Hennes & MauritzDepartment Supervisor at H&M Hennes & Mauritz
RAHUL NAIRRAHUL NAIR
Warehouse Team Lead at H&M Hennes & MauritzWarehouse Team Lead at H&M Hennes & Mauritz
Denise BautistaDenise Bautista
Department Manager at H&M Hennes & MauritzDepartment Manager at H&M Hennes & Mauritz