Juliona Posey
Richmond,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citizen Canine Bed & Breakfast For Dogs
09.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader
Jamba Juice
06.2019 - 03.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Client Interaction
- Sanitation Tasks
- Sales Enhancement
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
S.T.E.M Intern
PG&E
06.2019 - 08.2019
- Engineering job shadowing
- Obtaining certifications
- Sorted and organized files, spreadsheets, and reports.
- Greenhouse consultations
Intern
Highland Hospital
02.2018 - 06.2019
- Two-week training program
- Observing hospital roles
- Conducting patient assessments
- Replenishing supplies
- Participated in workshops and presentations related to projects to gain knowledge.
Courtesy Clerk
Safeway
11.2017 - 12.2018
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
Bachelor of Science - Business Administration And Management
San Francisco State University
San Francisco, CA08-2026
Skills
- Project management
- Financial analysis
- Microsoft Excel
- Customer service
- Effective communication
- Team collaboration
- Active listening
- Customer relations
- Problem resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Certification
- ServSafe Food Handler's Certification
- OSHA Certified
- CPR/AED Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Full Professional
Linkedin Profile
www.linkedin.com/in/juliona-posey-9384332a9
Timeline
Customer Service Representative
Citizen Canine Bed & Breakfast For Dogs
09.2022 - 01.2025
Team Leader
Jamba Juice
06.2019 - 03.2022
S.T.E.M Intern
PG&E
06.2019 - 08.2019
Intern
Highland Hospital
02.2018 - 06.2019
Courtesy Clerk
Safeway
11.2017 - 12.2018
- ServSafe Food Handler's Certification
- OSHA Certified
- CPR/AED Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Bachelor of Science - Business Administration And Management
San Francisco State University
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