Juliona Wease
Florissant,MO
Summary
Highly efficient Business Administrator with a proven track record of success in fast-paced and challenging work environments. Skilled at adapting to new information and technologies, utilizing aptitude for learning to apply newfound knowledge effectively. Committed to delivering high-quality results while prioritizing productivity and exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mentor
Strayer University
10.2019 - 12.2023
- Provide mentorship and guidance to a diverse group of students at Strayer University.
- Assist students in setting and achieving their academic and career goals through personalized mentoring sessions.
- Develop and implement mentoring plans tailored to each student's individual needs, focusing on academic support, career exploration, and personal growth. - Conduct regular check-ins with mentees to track progress, offer feedback, and provide ongoing support.
- Assist students in navigating university resources, including academic advising, tutoring services, and extracurricular opportunities.- Lead workshops and group discussions on topics such as academic success strategies, time management, goal setting, and career planning.
- Foster a supportive and inclusive mentorship environment, encouraging open communication, respect, and confidentiality.- Collaborate with faculty and staff to identify additional resources and opportunities for mentees.
- Help mentees develop essential skills, such as critical thinking, problem-solving, and effective communication.
- Maintain accurate records of mentoring activities and student progress for reporting purposes.- Participate in ongoing professional development and training to enhance mentoring skills and stay updated on best practices.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
Customer Service Associate
Dollar General Distribution Center
12.2022 - 02.2023
- Provided exceptional customer service by addressing inquiries and resolving issues in timely and professional manner.
- Assisted customers with product selection, pricing, and availability, ensuring positive shopping experience.
- Handled customer complaints, escalating complex issues to management when necessary, and following up to ensure satisfactory resolution.
- Processed customer orders, including order entry, tracking, and delivery coordination, ensuring accuracy and on-time delivery.
- Collaborated with cross-functional teams, such as warehouse and logistics, to ensure seamless order fulfillment and customer satisfaction.
- Utilized computer systems and software to input and retrieve customer information, track orders, and generate reports.
- Maintained detailed records of customer interactions and transactions, ensuring accurate and up-to-date information.
- Provided product knowledge and recommendations to customers, promoting upselling and cross-selling opportunities.
- Assisted in inventory management, including cycle counts, stock replenishment, and merchandise organization.
- Participated in training programs to enhance customer service skills, product knowledge, and operational processes.
- Followed company policies and procedures, including safety protocols and cash handling guidelines, to ensure a secure and compliant work environment.
- Led team project to revamp customer service training program, resulting in more effective onboarding.
CNA
Elara Caring
05.2022 - 09.2022
- Provided direct patient care to residents in a nursing home setting, ensuring their physical comfort, safety, and emotional well-being.
- Assisted residents with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting, promoting independence and maintaining dignity.- Monitored and recorded vital signs, including blood pressure, temperature, pulse, and respiration rates, promptly reporting any abnormalities to the nursing staff.
- Assisted with mobility and transfers, utilizing proper body mechanics and assistive devices to ensure resident safety and prevent injuries.- Assisted in feeding residents, adhering to specific dietary restrictions and preferences, and monitoring food and fluid intake.
- Provided companionship and emotional support to residents, engaging in conversation, listening attentively, and offering empathy and understanding.
- Assisted in the implementation of care plans, following instructions from nursing staff and documenting any changes or observations.
- Maintained a clean and organized environment, including resident rooms and common areas, ensuring infection control and promoting a comfortable living space.
- Assisted with recreational activities and social engagement programs to promote residents' physical and mental well-being.
- Collaborated with the interdisciplinary healthcare team, including nurses, doctors, and therapists, to ensure coordinated and comprehensive care for residents.
- Adhered to all regulatory guidelines and protocols, including patient privacy (HIPAA) and safety standards.
- Supported needs of 10+ residents under long-term care.
Education
Master of Science - Accounting And Business Management
Strayer University
Washington, DC12.2025
BBA - Business Administration And Management
Strayer University
Washington, DC12.2023
Certificate - Certified Nurse Aide
Department Of Health And Senior Services
Florissant, MO07.2022
High School Diploma -
Normandy High School
St Louis, MO05.2013
Skills
- Inbound and Outbound Calling
- Call Management
- Product Knowledge
- Conflict Resolution
- High-Energy Attitude
- Technical Support
- Creative Problem Solving
- Microsoft Excel
- CRM Software
- Adaptability
- Positive and Professional
- Typing Proficiency
- Typing 40 WPM
- Reading Comprehension
- Microsoft Outlook
- Problem-Solving Abilities
- Customer Service Aptitude
- Critical Thinking
- Patience
- Empathy
- Teamwork
- Knowledge Of Policies And Procedures
- Professionalism
- Data Entry
- Organizational Skills
- Active Listening
- Inventory Control
- Account updating
- Microsoft Office
- LiveChat Messaging
- Administrative and Office Support
- Document and Records Management
Certification
- Certified Women's Entrepreneurship Bank of America Institute at Cornell University - December 13, 2023- March 19, 2024
Timeline
Customer Service Associate
Dollar General Distribution Center
12.2022 - 02.2023
CNA
Elara Caring
05.2022 - 09.2022
Mentor
Strayer University
10.2019 - 12.2023
Master of Science - Accounting And Business Management
Strayer University
BBA - Business Administration And Management
Strayer University
Certificate - Certified Nurse Aide
Department Of Health And Senior Services
High School Diploma -
Normandy High School
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