Julio O. Serna Velázquez
San Sebastian,PR
Summary
Detail-oriented person with years connecting me with a diverse number of people of different backgrounds and work experience. That giving me the edge of experience for myself, ensuring the person that i am today, with moral integrity and ethics. Skilled in different areas with an optimistic forward mentality, ensuring me the skills of working different shifts and overtime in any environment. Strongly committed to pursue my employee goals.
Overview
28
28
years of professional experience
Work History
Sales Representative
Caribbean Lumber & Hardware Inc.
San Sebastian PR
09.2024 - Current
- Developed and maintained strong customer relationships to drive repeat business.
Product Support Tech
CooperVision
04.2022 - 01.2023
- Performed duties in accordance with applicable standards as the leader of the machinery under regulatory guidelines in hydrogel, fixing problems to maintain the operation in proper working position.
Auto Mechanic Helper/Customer Service
Taller Papo
09.2019 - 03.2020
- Resolved auto mechanical problems, improved operations and provided exceptional client support.
Parts Handler
CVG Commercial Vehicle Group
05.2019 - 08.2019
- Managed timely and effective replacement of parts accordingly with inventory management to feed up the robotic machinery for them to produce the intended final item.
Bilingual Call Center/Customer Service Representative
CommSense
07.2016 - 10.2016
- Conferred with customers about concerns with products or services to resolve problems and drive sales as primary task.
Lab Tech Specialist
VSP One
09.2014 - 07.2015
- Routinely calibrate and operate 7E machinery for the cutting process of the final product before mounting, inspection, and shipping.
Sales Representative/Customer Service Representative
Menonita Health Insurance
11.2013 - 04.2014
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Sales Representative/Customer Service Representative
Plaza Provision Company
09.1997 - 05.2012
- Reached out to customers after inventory management to complete the sales, and evaluate satisfaction and determine immediate service requirements.
Education
Bachelor of Science - Cardiovascular Technology Ultrasound
Ana G.Mendez University
Barceloneta, Puerto Rico05.2020
Certificate: Marketing
Puerto Rico Department of Education
Ponce, Puerto Rico05.1998
Associate Degree in Instrumentation Engineering
Technological Institute Of Puerto Rico
Ponce, Puerto Rico05.1996
High School Diploma -
Adolfo Grana Rivera High School
Peñuelas, Puerto Rico05.1992
Skills
- Bilingual - English and Spanish written skills, well-read and spoken
- OSHA Card Holder (10 hours)
- Computer Literature: Microsoft Office - Word and Power Point
- TWIC Card Holder
- CPR, BLS and First Aid Certified
Timeline
Sales Representative
Caribbean Lumber & Hardware Inc.
09.2024 - Current
Product Support Tech
CooperVision
04.2022 - 01.2023
Auto Mechanic Helper/Customer Service
Taller Papo
09.2019 - 03.2020
Parts Handler
CVG Commercial Vehicle Group
05.2019 - 08.2019
Bilingual Call Center/Customer Service Representative
CommSense
07.2016 - 10.2016
Lab Tech Specialist
VSP One
09.2014 - 07.2015
Sales Representative/Customer Service Representative
Menonita Health Insurance
11.2013 - 04.2014
Sales Representative/Customer Service Representative
Plaza Provision Company
09.1997 - 05.2012
Bachelor of Science - Cardiovascular Technology Ultrasound
Ana G.Mendez University
Certificate: Marketing
Puerto Rico Department of Education
Associate Degree in Instrumentation Engineering
Technological Institute Of Puerto Rico
High School Diploma -
Adolfo Grana Rivera High School