JULIOUS ODANO CULQUI
Queens,NY
Summary
Self-motivated Maintenance Coordinator with outstanding experience in actively maintaining facilities and grounds. Successful in promptly responding to maintenance needs and completing quality work. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Caregiver
Freedom Care
02.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Courier Service
Fat Cats Pizza
08.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
Hospitality Team Member
Bruno's Catering Hall
03.2018 - 07.2018
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Improved restaurant ratings by maintaining clean, comfortable, and well-organized guest rooms.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Maximized room occupancy rates with effective techniques and clear communication of amenities.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
Dispatcher/Customer Service
Antonios Car Service
03.2017 - 12.2017
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Education
Bachelor of Arts - Business Marketing
Borough Manhattan Community College
06.2024
Skills
- Work Order Management
- Asset Management
- Technical knowledge
- Scheduling Coordination
- Groundskeeping
- Maintaining facilities
- Maintenance Planning
- Facility Maintenance
- Job Prioritizing
- Materials and Labor Costing
- Time Management
- Word Processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Caregiver
Freedom Care
02.2022 - Current
Courier Service
Fat Cats Pizza
08.2020 - 10.2020
Hospitality Team Member
Bruno's Catering Hall
03.2018 - 07.2018
Dispatcher/Customer Service
Antonios Car Service
03.2017 - 12.2017
Bachelor of Arts - Business Marketing
Borough Manhattan Community College
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