JULIPHER A. GARCIA
TACOMA,WA
Summary
Dedicated, motivated (AAMA) Certified Medical Assistant with 11 years of experience working in various departments including Urgent Care, Family Practice and surgery. Committed to exceptional patient care and outstanding communication skills with patients, health care providers and leaders within the organization. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Concierge - Float
Indigo Urgent Care
11.2016 - Current
- Determines patient’s purpose for visit, concerns and physical needs
- Utilizes symptom-initiated protocols to increase visit efficiency and reduce provider door to door time
- Recognize emergent situations and refers them in a timely fashion to physician or nurse
- Document accurate information in proper format
- Under the direction of the professional provider, provides the patient with preventive care information that matches his/her age, sex, and health status
- Recognizes and reports obvious psychosocial, cultural and/or emotional needs
- Review provider schedule and anticipate needs in order to maintain clinic pace, communicate delays with patients, manage same-day schedule additions
- Manage daily work in electronic in-basket pools, secure staff messages, and organize work to promote team/provider efficiency
- Accurately document and administer necessary injections.
Clinic Manager
Indigo Urgent Care
10.2021 - 10.2023
- Setting work schedules, objectives and goals for two very busy high productive Urgent Care clinics
- Monitoring clinic budget and revenue
- Recruiting, developing, onboarding and training new staff
- Coordinating patient care plans and liaising with patients and healthcare professionals
- Overseeing daily activities and ensuring quality and efficiency of patient care
- Followed up on clinic needs and patient complaints in person or over the phone.
911 Telecommunicator
SouthSound 911
11.2022 - 04.2023
- Answer and prioritize emergency and routine calls for 19 different jurisdictions in Pierce County
- Quickly and specifically determine and understand the type of service or information required to then send to dispatch
- Initiate request for services for routine calls
- Use ProQA software to assist callers in medical or fire emergencies
- Create reports for theft of vehicles or license plates
- Utilize nationwide databases such as NCIC and WACIC to assist in location and identity of criminals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
Medical Assistant
Gregory Arnette - Internal Medicine
11.2015 - 08.2017
- Register patients accurately and efficiently
- Prepare patients for provider visit by obtaining a full set of vitals, completing EKGs and blood work for patients for their annual visit
- Administered required/recommended vaccines for patients
- Organized printed dictations by date in patients’ medical record.
Clinical Liaison
Franciscan Health System
08.2015 - 11.2015
- Assisted healthcare workers virtually how to function through Epic EHR system
- Work on and workflows and provide ideas to Epic support team members to solve IT tickets placed by consumers
- Process tickets to Epic support teams and transfer to tickets to appropriate departments
- Presented workflows to departments and leaders.
Medical Assistant
Kaiser Permanente
01.2015 - 08.2015
- Recording information in patients’ medical record
- Preparing treatment rooms and patients for any needed examinations
- Assisted in minor in office procedures
- Inventoried and replenished medical supplies and materials
- Answered incoming phone calls and determined patients’ needs and transfer calls to appropriate department
- Maintained Epic in basket following up with patient results and routing calls to appropriate in-basket pools.
Medical Assistant
KY Surgical Associates
09.2013 - 11.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted in in-clinic procedures such as rectal exams.
- Educated patients and provided post op wound care and maintenance for ostomy sites.
Education
High School Diploma -
Henry Foss High School
Tacoma, WAEverest College
Tacoma, WA10.2012
Associates Degree - Arts & Sciences
Tacoma Community College
Tacoma, WA12.2011
Skills
- Phlebotomy/Injections
- Wound Care/Dressing
- Strong detail orientated
- Ability to learn quickly
- Strong clinical judgment
- Managing deadlines
- Vital Signs/Charting
- Efficient in Epic EHR
- Lab Specimen Handling
- Adept at prioritizing tasks
- Professional bedside manner
- Proficient in using Outlook, Word & Excel documents
- Pleasant phone etiquette
- Type 40-50 WPM
- Maintain positive, friendly enthusiasm
- Proficient in front desk operations
Certification
CPR/First AID HIPAA Certified OSHA Certified AIDS Education Certified AAMA
Timeline
911 Telecommunicator
SouthSound 911
11.2022 - 04.2023
Clinic Manager
Indigo Urgent Care
10.2021 - 10.2023
Clinical Concierge - Float
Indigo Urgent Care
11.2016 - Current
Medical Assistant
Gregory Arnette - Internal Medicine
11.2015 - 08.2017
Clinical Liaison
Franciscan Health System
08.2015 - 11.2015
Medical Assistant
Kaiser Permanente
01.2015 - 08.2015
Medical Assistant
KY Surgical Associates
09.2013 - 11.2014
High School Diploma -
Henry Foss High School
Everest College
Associates Degree - Arts & Sciences
Tacoma Community College
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