Julisa Albert
Summary
Diligent CNA with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Overview
9
9
years of professional experience
Work History
CNA
ESHYFT
10.2024 - 02.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
PAX Agent
Swissport
04.2024 - 07.2024
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Enhanced customer satisfaction by providing efficient check-in and boarding services for passengers.
- Streamlined the ticketing process for faster service and improved customer experience.
- Resolved passenger issues and concerns promptly, leading to increased customer loyalty and repeat business.
- Handled luggage efficiently, reducing instances of lost or damaged items during transit.
- Provided customers with information on routes, timetables or concourses.
Security Officer
Monterrey Security
12.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
Bar Porter
Hard Rock Casino
12.2022 - 04.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory by accurately tracking supply levels and reordering stock as needed.
- Maintained a high standard of presentation within the bar area to create an inviting atmosphere for guests.
- Maximized bartender efficiency with effective organization of supplies, including garnishes, mixers, and glassware.
- Assisted bartenders with efficiently preparing drinks to ensure timely service for patrons.
- Showcased adaptability by successfully handling special requests from customers or accommodating unique event requirements.
Work From Home Agent
Dish Cable Company
12.2021 - 05.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Direct Support Professional
Goldie B. Floberg Center
06.2020 - 11.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Elderly Caregiver
Senior Helpers
04.2020 - 06.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Machine Operator
Mondelez International
10.2019 - 02.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Direct Support Professional
Genesis DTC
12.2018 - 07.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored progress and documented patient health status changes to keep care team updated.
Insider
Dominos Pizza
06.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Scanner
Fedex Genco
06.2017 - 11.2017
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
Crew Member
McDonald's
03.2016 - 05.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Certification - CNA
Chicago Community Learning Center
Chicago, IL01.2025
Certification - PCT
Chicago Community Learning Center
Chicago, IL01.2025
Certification - EKG
Chicago Community Learning Center
Chicago, IL01.2025
Certification - Phlebotomy
Chicago Community Learning Center
Chicago, IL01.2025
High School Diploma -
James Witcomb Riley High School
South Bend, IN05.2017
Skills
Teamwork and Collaboration
Time Management
Attention to Detail
Multitasking ability
Reliability
Excellent Communication
First Aid Certified
Patient Care
Vital signs monitoring
Compassion and Empathy
Dementia and Alzheimer's knowledge
Medical terminology knowledge
Timeline
CNA
ESHYFT
10.2024 - 02.2025
PAX Agent
Swissport
04.2024 - 07.2024
Security Officer
Monterrey Security
12.2023 - 04.2024
Bar Porter
Hard Rock Casino
12.2022 - 04.2023
Work From Home Agent
Dish Cable Company
12.2021 - 05.2022
Direct Support Professional
Goldie B. Floberg Center
06.2020 - 11.2020
Elderly Caregiver
Senior Helpers
04.2020 - 06.2020
Machine Operator
Mondelez International
10.2019 - 02.2020
Direct Support Professional
Genesis DTC
12.2018 - 07.2019
Insider
Dominos Pizza
06.2018 - 12.2018
Scanner
Fedex Genco
06.2017 - 11.2017
Crew Member
McDonald's
03.2016 - 05.2016
Certification - CNA
Chicago Community Learning Center
Certification - PCT
Chicago Community Learning Center
Certification - EKG
Chicago Community Learning Center
Certification - Phlebotomy
Chicago Community Learning Center
High School Diploma -
James Witcomb Riley High School
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