Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julisa Angeles

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

National Youth Advocate Program
11.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.

Optician

Americas Best Contacts And Eyeglasses
06.2022 - 12.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.

Mobile Expert

Cricket Wireless
08.2020 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Education

High School Diploma -

Eau Claire High School
Columbia, SC
05-2017

Skills

  • Customer service
  • Data entry
  • Microsoft Excel
  • Time management
  • Administrative support
  • Filing
  • Scheduling and calendar management
  • Excel spreadsheets
  • Appointment scheduling
  • Verbal communication
  • Professional and mature
  • Bilingual
  • Dedicated team player

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

National Youth Advocate Program
11.2023 - Current

Optician

Americas Best Contacts And Eyeglasses
06.2022 - 12.2023

Mobile Expert

Cricket Wireless
08.2020 - 01.2022

High School Diploma -

Eau Claire High School

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