JULISA HERNANDEZ-CRUZ
Huntersville,NC
Summary
Motivated professional with strong communication skills and ability to multitask effectively. Proficient in Spanish with a proven track record of collaborating within team environments. Highly organized and reliable, consistently demonstrating punctuality and productivity in fast-paced settings. Committed to continuous learning and adapting to new challenges.
Overview
10
10
years of professional experience
Work History
MANAGER
SBC BOOST MOBILE
2024 - 2025
- Achieved sales targets through effective team training and motivation strategies.
- Enhanced customer service by developing procedures that reduced wait times.
- Identified customer needs to recommend suitable cell phone products effectively.
- Trained new hires on product knowledge and sales techniques for consistent service.
Cashier Customer Service Stock Room and Sales Associate
ROSS DRESS FOR LESS
2022 - 2024
- Achieved high transaction accuracy using point-of-sale systems for customer satisfaction.
- Maintained organized and clean checkout areas to enhance shopping experience.
- Managed cash, credit, and refunds while adhering to security protocols.
- Facilitated store operations by restocking shelves and organizing merchandise displays.
- Adapted quickly to fast-paced environments, ensuring timely service delivery.
TIGER
AMAZON DELIVERY DRIVER
2023 - 2023
- Enhanced customer satisfaction through timely and accurate package deliveries.
- Ensured vehicle safety by conducting thorough pre-trip inspections regularly.
- Maintained real-time communication with dispatch for efficient delivery management.
- Achieved compliance with regulations by adhering to safety protocols consistently.
Host
CHICOS MEXICAN GRILL
- Created welcoming atmosphere by greeting and seating guests promptly.
- Provided timely wait time estimates, enhancing customer satisfaction and expectations.
- Resolved guest inquiries and concerns, improving service quality and customer experience.
- Ensured cleanliness and organization of entrance area for optimal guest presentation.
CUSTOMER SERVICE
LATINO INSURANCE
- Resolved patient complaints promptly to enhance overall customer satisfaction.
- Created tailored insurance solutions addressing specific client requirements.
- Guided clients through policy coverage and claims processes effectively.
Child Care Center Teacher
ABUNDANT LIFE CHURCH CHILD CARE
2022 - 2023
- Enhanced child care quality by participating in meetings and professional development.
- Ensured compliance with state regulations to maintain safe, legal child care operations.
- Fostered creativity through art and play-based learning initiatives in the classroom.
- Maintained safety and cleanliness by sanitizing toys and play equipment daily.
- Cultivated strong parent relationships through consistent communication about child progress.
Caregiver
Harvestmen Home
2020 - 2021
- Enhanced client comfort by assisting with daily living activities.
- Reported health changes to healthcare professionals for timely interventions.
- Collaborated with clients and families to create personalized care plans.
- Fostered emotional well-being through companionship and social interaction.
SCIS AIR SECURITY, CHARLOTTE DOUGLAS INTERNATIONAL AIRPORT
06.2016 - 08.2019
- Ensured compliance with security protocols, enhancing overall safety on company premises.
- Executed thorough inspections of trucks to identify and confiscate any contraband materials.
- Recorded flight information from sealed trucks to maintain accurate logistical records.
- Verified worker badges to restrict unauthorized access to company grounds.
- Conducted routine patrols to deter and detect potential security breaches or violations.
- Reported any security incidents promptly to management, ensuring swift resolution and response.
Education
HIGH SCHOOL DIPLOMA -
SAMSON COMMUNITY COLLAGE
07.2015
Skills
- Great Customer service
- First aid CPR certified
- Fluent in Spanish Verbal and written communication
- Organization
- Leadership
- Sales techniques
- Sales management
- Inventory management
- Multitasking
Timeline
SCIS AIR SECURITY, CHARLOTTE DOUGLAS INTERNATIONAL AIRPORT
06.2016 - 08.2019
MANAGER
SBC BOOST MOBILE
2024 - 2025
Cashier Customer Service Stock Room and Sales Associate
ROSS DRESS FOR LESS
2022 - 2024
TIGER
AMAZON DELIVERY DRIVER
2023 - 2023
Host
CHICOS MEXICAN GRILL
CUSTOMER SERVICE
LATINO INSURANCE
Child Care Center Teacher
ABUNDANT LIFE CHURCH CHILD CARE
2022 - 2023
Caregiver
Harvestmen Home
2020 - 2021
HIGH SCHOOL DIPLOMA -
SAMSON COMMUNITY COLLAGE