Summary
Overview
Work History
Education
Skills
Timeline
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JULISA HERNANDEZ-CRUZ

Huntersville,NC

Summary

Motivated professional with strong communication skills and ability to multitask effectively. Proficient in Spanish with a proven track record of collaborating within team environments. Highly organized and reliable, consistently demonstrating punctuality and productivity in fast-paced settings. Committed to continuous learning and adapting to new challenges.

Overview

10
10
years of professional experience

Work History

MANAGER

SBC BOOST MOBILE
2024 - 2025
  • Achieved sales targets through effective team training and motivation strategies.
  • Enhanced customer service by developing procedures that reduced wait times.
  • Identified customer needs to recommend suitable cell phone products effectively.
  • Trained new hires on product knowledge and sales techniques for consistent service.

Cashier Customer Service Stock Room and Sales Associate

ROSS DRESS FOR LESS
2022 - 2024
  • Achieved high transaction accuracy using point-of-sale systems for customer satisfaction.
  • Maintained organized and clean checkout areas to enhance shopping experience.
  • Managed cash, credit, and refunds while adhering to security protocols.
  • Facilitated store operations by restocking shelves and organizing merchandise displays.
  • Adapted quickly to fast-paced environments, ensuring timely service delivery.

TIGER

AMAZON DELIVERY DRIVER
2023 - 2023
  • Enhanced customer satisfaction through timely and accurate package deliveries.
  • Ensured vehicle safety by conducting thorough pre-trip inspections regularly.
  • Maintained real-time communication with dispatch for efficient delivery management.
  • Achieved compliance with regulations by adhering to safety protocols consistently.

Host

CHICOS MEXICAN GRILL
  • Created welcoming atmosphere by greeting and seating guests promptly.
  • Provided timely wait time estimates, enhancing customer satisfaction and expectations.
  • Resolved guest inquiries and concerns, improving service quality and customer experience.
  • Ensured cleanliness and organization of entrance area for optimal guest presentation.

CUSTOMER SERVICE

LATINO INSURANCE
  • Resolved patient complaints promptly to enhance overall customer satisfaction.
  • Created tailored insurance solutions addressing specific client requirements.
  • Guided clients through policy coverage and claims processes effectively.

Child Care Center Teacher

ABUNDANT LIFE CHURCH CHILD CARE
2022 - 2023
  • Enhanced child care quality by participating in meetings and professional development.
  • Ensured compliance with state regulations to maintain safe, legal child care operations.
  • Fostered creativity through art and play-based learning initiatives in the classroom.
  • Maintained safety and cleanliness by sanitizing toys and play equipment daily.
  • Cultivated strong parent relationships through consistent communication about child progress.

Caregiver

Harvestmen Home
2020 - 2021
  • Enhanced client comfort by assisting with daily living activities.
  • Reported health changes to healthcare professionals for timely interventions.
  • Collaborated with clients and families to create personalized care plans.
  • Fostered emotional well-being through companionship and social interaction.

SCIS AIR SECURITY, CHARLOTTE DOUGLAS INTERNATIONAL AIRPORT
06.2016 - 08.2019
  • Ensured compliance with security protocols, enhancing overall safety on company premises.
  • Executed thorough inspections of trucks to identify and confiscate any contraband materials.
  • Recorded flight information from sealed trucks to maintain accurate logistical records.
  • Verified worker badges to restrict unauthorized access to company grounds.
  • Conducted routine patrols to deter and detect potential security breaches or violations.
  • Reported any security incidents promptly to management, ensuring swift resolution and response.

Education

HIGH SCHOOL DIPLOMA -

SAMSON COMMUNITY COLLAGE
07.2015

Skills

  • Great Customer service
  • First aid CPR certified
  • Fluent in Spanish Verbal and written communication
  • Organization
  • Leadership
  • Sales techniques
  • Sales management
  • Inventory management
  • Multitasking

Timeline

SCIS AIR SECURITY, CHARLOTTE DOUGLAS INTERNATIONAL AIRPORT
06.2016 - 08.2019

MANAGER

SBC BOOST MOBILE
2024 - 2025

Cashier Customer Service Stock Room and Sales Associate

ROSS DRESS FOR LESS
2022 - 2024

TIGER

AMAZON DELIVERY DRIVER
2023 - 2023

Host

CHICOS MEXICAN GRILL

CUSTOMER SERVICE

LATINO INSURANCE

Child Care Center Teacher

ABUNDANT LIFE CHURCH CHILD CARE
2022 - 2023

Caregiver

Harvestmen Home
2020 - 2021

HIGH SCHOOL DIPLOMA -

SAMSON COMMUNITY COLLAGE
JULISA HERNANDEZ-CRUZ