Julisa Gamble
Lewisville,TX
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work, and positive attitude. Comfortable standing for long periods and safely lifting heavy loads. Eager to learn roles and advance professionally to help the team deliver goods on time and meet high demand in a fast-paced environment. Fluent in Spanish. Authorized to work in the U.S.
Overview
10
10
years of professional experience
Work History
Amazon Warehouse Associate
Amazon Warehouse
DuPont
07.2022 - 12.2023
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink-wrap machines, and conveyor systems.
- Performed cycle counts to ensure the accuracy of inventory levels.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Received and processed incoming shipments, verifying the accuracy of items against purchase orders.
Cosmetic Consultant (Remote)
Radial, Inc.
Fort Bragg, NC
11.2020 - 12.2021
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided excellent customer service to resolve customer complaints promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
Agent/Customer Service
Verizon
Fayetteville, NC
04.2019 - 09.2021
- Provided assistance over the phone by addressing inquiries about service, products, and equipment. Identified and reported issues as necessary.
- Successfully navigated and resolved challenges in a multi-system environment.
- Handle triage, troubleshooting, and resolution of established service issues alongside addressing routine customer questions
- Analyzed intricate problems and offered customers the right solutions
- Utilized strong communication skills to provide exceptional customer service.
- Participated in ongoing training programs related to job duties or responsibilities.
Team Lead
Motherhood Maternity
Fayetteville, NC
01.2019 - 05.2019
- Oversaw the store's opening and closing activities to maintain operational efficiency.
- Streamlined online ordering system resulting in increased customer satisfaction
- Achieved consistent success in completing closing deposits with utmost attention to detail, resulting in error-free financial records.
- Maintained accurate records of employee attendance and task completion times.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated staff through positive reinforcement techniques.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Floor Supervisor/HR Assistant
Tommy Hilfiger
Grapevine, TX
11.2013 - 12.2018
- Created reports summarizing store operations performance and identified opportunities for improvement.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Processed customer payments accurately and efficiently.
- Conducted regular store audits to identify areas of improvement or potential risks.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Managed cash register operations including deposits, withdrawals, transfers.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Maintained accuracy in processing returns and exchanges
- Optimized promotional strategies resulting in increased conversion rates
- Performed comprehensive analysis of SGM and CCTV systems
- Supervised the management of employee in and out processing
- Facilitated seamless exchange of information and collaboration between employees and cross-functional teams
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Performed daily opening and closing procedures according to established guidelines.
Front Desk Medical Receptionist
Orthodontic avenue
Coppell, TX
03.2018 - 05.2018
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Greeted patients, verified insurance information and collected copays.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with scheduling appointments for clients and visitors.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
Education
High school - Cosmology
Career Center East
Lewisville, TX06.2016
High school - Basic Education
Lewisville High School
Lewisville, TXSkills
- Teamwork
- Self-motivation
- Adaptability
- Communications
- Leadership Training
- Decision-making
- Planning
- Web and social skills
- Problem Resolution
- Fast learning
- Bilingual/ Spanish
- Sales Experience
- Sales Management
- Phone Etiquette
- Commercial Cleaning
- Loss Prevention
- Administrative Experience
- CCTV Review
- Interviewing
- Security
- Surveillance
- Hospitality Management
- Management
- Supervising Experience
- Budgeting
- Payroll
- Assistant Manager Experience
- Recruiting
- Typing
- Microsoft Outlook
- Time management
- Administrative experience
- Customer service
- Microsoft Word
- Computer skills
- Communication skills
- Training & development
- Human resources
- Retail sales
Professional References
- Angela Gonzalez, Manager, (214)984-7205
- Shairah Nalwanga, Supervisor, (240)380-6359
- Juanita Benitez, Supervisor, (214)407-3208
Assessments
Customer Service, Proficient, 02/01/22
Languages
Spanish
Native/ Bilingual
Timeline
Amazon Warehouse Associate
Amazon Warehouse
07.2022 - 12.2023
Cosmetic Consultant (Remote)
Radial, Inc.
11.2020 - 12.2021
Agent/Customer Service
Verizon
04.2019 - 09.2021
Team Lead
Motherhood Maternity
01.2019 - 05.2019
Front Desk Medical Receptionist
Orthodontic avenue
03.2018 - 05.2018
Floor Supervisor/HR Assistant
Tommy Hilfiger
11.2013 - 12.2018
High school - Cosmology
Career Center East
High school - Basic Education
Lewisville High School
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