Julisa Hernandez
Tucson ,AZ
Summary
Accomplished Claims Adjuster and Customer Service Representative with a proven track record at GEICO, adept in claims investigation and processing, and excelling in high-stress conflict resolution. Demonstrates advanced bilingual communication skills, ensuring customer satisfaction and loyalty. Expert in insurance policy coverage, combining critical thinking with decision-making to minimize financial risk and enhance operational efficiency. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
03.2022 - 01.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
Customer Service Representative
C3 Customer Contact Channels
02.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Utilize Spanish proficiency to build relationships with Spanish-speaking customers.
Education
GED -
Mammoth Elementary School
Mammoth, AZ06.2005
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Critical Thinking
- Customer service and support
- Computer Skills
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
03.2022 - 01.2024
Customer Service Representative
C3 Customer Contact Channels
02.2018 - 03.2022
GED -
Mammoth Elementary School