Hi, I’m
Julisa Jimenez
Cape Coral,FL
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
18
years of professional experience
Work History
South Seas Resort
Owner Relations Property Manager
04.2023 - Current
Job overview
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Direct and coordinate the maintenance of unit interiors and common areas to the highest standard of aesthetics and safety
- Perform as Liaison regarding unit maintenance and renovations with Owners and Vendors
- Established Credible relationship with Owners by frequent and timely communication, problem solving resolution and professional services
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Maintaining a comprehensive, working knowledge of all Owner Services and their properties as well as the operating policies of those departments supporting owner’s interests: such as Accounting, Maintenance, Housekeeping & Association Management
- Participate in the recruiting of new units into Resort’s rental and/or lease program while solidifying a strong relationship with Owners
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interact with other operating departments to accurately forecast future business levels
- Conduct Inspections on a regular basis of those responsible areas and establish an effective framework to address deficiencies
- Establish a professional rapport with HOAs, Condominiums Associations, Private Homes, and Homeowners, ensuring timely and frequent communication and problem resolution
- Develop short- and long-term range plans to improve operations & develop team members that allows growth within the Owner Relations Dept
- Established foundational processes for business operations.
- Participate in the decision making of the Recruitment Process
Red Fortress Property Management/Realty Services
Property Manager
01.2020 - 04.2023
Job overview
- Communicate and Constance follow-ups with Owners via email, phone or video regarding their properties
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monthly Financial Reviews: Move-ins, Renewals, Move-outs, Maintenance Fees, Repair Fees
- Perform rental analysis for new, renewals and vacant properties
- Met with Realtors for sale of the properties as needed
- Market vacant properties
- Show properties as needed
- Approve (or reject) applications based on the owners and company’s criteria
- Deliver legal notices as needed
- Communicate with renters for renewals, maintenance or occupancy issues
- Explain maintenance and repairs to owner and verify their approval
- Sign leases with new residents
- Work with Accounting on security deposit disbursements
- Establish Relationships & Communicate with HOA and COA association boards and management companies concerning our rental properties and their rental procedures
JT Foxx Organization
Relationship Manager
01.2012 - 01.2014
Job overview
- Company Overview: Business and Real Estate Coaching
- Managed and Responsible for a portfolio of 65 to 80 clients by preparing and establishing their business for professional success
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Point-of-contact/Liaison for any & everything regarding Clients program
- Responsible for Onboarding and holding Clients Accountable by:
- Developing and Establishing rapports and relationships with Clients
- Researched Clients needs and expectations
- Implemented Short & Long-Term Goals
- Established Action Plans, Marketing and Branding
- Advised and guided Client’s progress by monitoring their results upon completion
- Consistent communication with Client’s Specialized Advisor/Consultant always to ensure Clients are fulfilling their responsibilities and meeting their goals via bi-weekly scheduled conference calls
- Participated in staff meetings to discuss innovative strategies to improve services.
- Involved with their Advisors and Consultants regarding Client issues to evaluate & determine the solution in overcoming their challenges
- Business and Real Estate Coaching
Dellutri Law Group
Legal Assistant, Real Estate Dept.
01.2009 - 01.2012
Job overview
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Retained Client Services
- Assisted Attorney in Bankruptcy Court
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission
- Researched & followed up with pending & potential cases via marketing and branding projects
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
Starwood/Sheraton
Vacation Ownership/Owner Relations
05.2007 - 10.2009
Job overview
- Demonstrated outstanding leadership qualities that offered value & achievement within the company’s goal
- Liaison with potential buyers as well as primary contact with the Latin American clients
- Conducted web research on competition & target
- Prepared & processed contracts for purchases
- Worked closely with the deed & title department to complete transactions
- Met monthly goals & volume with owners, renters & referral
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Proactive in training & development of colleagues
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
ProLicense FloridaOnline
Licensed Florida Realtor
04.2024
National Association of NotaryOnline
FL Notary Public
01.2015
ProLicense FloridaOnline
Florida Community Association Manager
02.2025
Skills
- Fluent in Spanish
- Windows
- Microsoft Office Suite
- Outlook
- Google Docs
- HOST
- Sales Force
- HotSOS
- Project Management
- Operations management
- Client Engagement Optimization
- Team Leadership
Timeline
Owner Relations Property Manager
South Seas Resort
04.2023 - Current
Property Manager
Red Fortress Property Management/Realty Services
01.2020 - 04.2023
Relationship Manager
JT Foxx Organization
01.2012 - 01.2014
Legal Assistant, Real Estate Dept.
Dellutri Law Group
01.2009 - 01.2012
Vacation Ownership/Owner Relations
Starwood/Sheraton
05.2007 - 10.2009
ProLicense Florida
Licensed Florida Realtor
National Association of Notary
FL Notary Public
ProLicense Florida
Florida Community Association Manager
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