Julisa Maldonado
Patterson,CA
Summary
My background in Sociology, combined with my current studies in Social Work, has equipped me with a comprehensive understanding of the social world and the factors that shape our lives. Sociology has provided insights into social differences, behaviors, and the role of social hierarchies and power in everyday life. Now, through Social Work, I am gaining the practical skills to apply this knowledge in helping and empowering individuals and communities. My goal is to secure a position where I can expand my expertise while serving the community, guiding others in making informed decisions, and preparing them to thrive in a diverse, interconnected world.
Overview
16
16
years of professional experience
Work History
Master of Social Work Intern
Modesto City Schools
Modesto , CA
08.2024 - Current
- Crisis intervention services.
- Supportive counseling services.
- Facilitated mental health presentations for parents, providing education and resources on supporting children's mental health.
- Facilitated Latino Family Literacy presentations.
- Conducted home visits when necessary to support students' and families' needs.
- Maintained a caseload in compliance with regulations.
- Attend S.A.R.T. (School Attendance Review Team) meetings to collaborate on addressing attendance-related concerns and creating intervention plans.
- Developed and implemented a research-based girl leadership program, incorporating proven strategies to empower girls in leadership roles, enhance emotional intelligence, promote collaboration, and foster self-confidence.
Manager
Castro Martial Arts
Patterson, Ca
01.2021 - Current
- Monitor outstanding balances.
- Managing multiple bank accounts, calculate the bills received.
- Prepare periodic payroll-related analysis.
- Maintain personal files for employees, payroll, and billing records.
- Oversee that the business is performing effectively.
- Monitored staff performance, and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
Customer Service Agent
Southwest Airlines
San Francisco, CA
05.2014 - 01.2018
- Utilized active listening and communication skills to address customer inquiries.
- Assisted customers with ticket purchases, trip planning, pricing, and scheduling.
- Completed order transactions, generated travel documentation, and detailed itineraries.
- Inspected and proofread documents to check for accuracy.
- Promptly responded to requests for information while maintaining security.
- Handled passenger luggage, mail, and cargo in accordance with safety and privacy protocols.
- Safely transferred baggage from the aircraft to the collection areas.
Supervisor
Matrix Aviation
San Jose, CA
07.2010 - 10.2012
- Audited the company's legal documents to verify compliant policies and procedures.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations, and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
- Assessed company operations for compliance with safety standards.
Receptionist
International Chiropractic
Oakland, CA
12.2008 - 06.2010
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using a multi-line telephone system.
- Served visitors by greeting, welcoming, and directing them to the appropriate personnel.
- Updated and recorded client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary..
- Coordinated with vendors for repairs and maintenance of office equipment.
Education
Bachelor of Arts - Sociology
San Jose State University
San Jose, CA05.2023
Minor - Child And Adolescent Development
San Jose State University
San Jose, CA05.2023
Associate of Arts - Sociology
Merced City College
Merced, CA08.2019
Certificate - Mental Health
Mental Health FIRST AID
Modesto, CA01-2024
Trainning - Fentanyl and Opioid Overdose Prevention
Golden Valley Health Centers
Modesto CA09-2024
Advocacy Training - Court Appointed Special Advocate
CASA
Merced 2019
Certificarte - Law Enforcement
Silicon Valley Career Technical Education
San Jose, CA05.2009
Skills
- Individual counseling
- Suicide prevention
- Crisis intervention and de-escalation
- School-based interventions
- Multicultural competence
- Advocacy
- community outreach and support groups
- Public speaking and presentations
- Case Management and Referral Services
- Collaboration and teamwork
- Organization and prioritization
- Data entry
- Meeting preparation
- Document control
References
Upon Request
Timeline
Master of Social Work Intern
Modesto City Schools
08.2024 - Current
Manager
Castro Martial Arts
01.2021 - Current
Customer Service Agent
Southwest Airlines
05.2014 - 01.2018
Supervisor
Matrix Aviation
07.2010 - 10.2012
Receptionist
International Chiropractic
12.2008 - 06.2010
Bachelor of Arts - Sociology
San Jose State University
Minor - Child And Adolescent Development
San Jose State University
Associate of Arts - Sociology
Merced City College
Advocacy Training - Court Appointed Special Advocate
CASA
Certificarte - Law Enforcement
Silicon Valley Career Technical Education
Certificate - Mental Health
Mental Health FIRST AID
Trainning - Fentanyl and Opioid Overdose Prevention
Golden Valley Health Centers
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