Julisa Rivera
New Haven,Connecticut
Summary
Driven Operations Team Leader with a proven track record at Kohl's, enhancing team efficiency and achieving superior service levels through expert task delegation and performance monitoring. Skilled in compliance requirements and fostering teamwork, I excel in operational excellence and communication, significantly improving productivity and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Team Leader
Kohl's
02.2021 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Achieved superior service levels by closely monitoring performance standards and addressing any issues promptly.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Observed unit picking/packing operations to verify conformance to specifications.
Customer Service Associate
Kohl's
10.2016 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
Education
Bachelor of Science - Healthcare Studies
Southern Connecticut State University
New Haven, CT05.2021
Skills
- Issue triaging
- Compliance requirements
- Team Member Training
- Safety practices
- Operational Excellence
- Task Delegation
- Performance monitoring
- Inventory Coordination
- Time management skills
- Reliability and punctuality
- Organizational abilities
- Great communication skills
Languages
Spanish
Professional Working
Timeline
Operations Team Leader
Kohl's
02.2021 - Current
Customer Service Associate
Kohl's
10.2016 - 02.2021
Bachelor of Science - Healthcare Studies
Southern Connecticut State University