Julisa Villa
Albuquerque,NM
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Accomplished Associate well-versed in collaborating with customers to identify needs. Skillful product and service recommendations to streamline CRM process. Detail-focused approach to promotions and sales management.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
19
19
years of professional experience
Work History
Business Assistant/Dental Assistant
Heartland Dental
Albuquerque, NM
07.2021 - 02.2024
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Rio Grande Estates Fire Department
Rio communities
Rio Communities, NM
10.2016 - 08.2021
- Responded promptly to patient call lights to provide physical and emotional support.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Documented all calls in reports detailing type of incident and course of treatment.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Inspected buildings for fire prevention and hazardous materials code violations or potential hazards.
Direct Care Staff Member
Cheryl Westmoreland
Belen, NM
12.2017 - 05.2020
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
- Applied clean dressings, stockings or support bandages under direction of nurse or physician.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with client personal care needs to foster independence and well-being.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed patient care plans with doctors and registered nurses.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
County Jail Records Clerk
Valencia county
Los Lunas, NM
01.2017 - 04.2019
- Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Created or updated records with new files or information.
- Maintained electronic databases and physical files.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Collected medical records and evidence to organize case information for lawyers.
Financial Services Representative
RAC Acceptance
Albuquerque , NM
02.2008 - 08.2011
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Processed cash, check, and credit card payment transactions.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Processed all loan applications and financial transactions following company procedures.
- Maintained records of accounts.
- Verified and posted details of business transactions such as funds received and disbursed and totals accounts to ledgers or computer spreadsheets and databases.
- Performed required calculations and compiled and sorted documents.
Technical Specialist
Selectron International
Albuquerque , NM
09.2006 - 12.2009
- Troubleshot malfunctions and diagnosed issues for all equipment and components.
- Managed computer hardware and software by installing new components and updating existing parts.
- Provided training on desktops, laptops and mobile devices for company users.
- Troubleshot and resolved problems with programs and systems.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Coordinated installation of updated computer programs and systems.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Direct Care Provider
Bright Horizons
Albuquerque , NM
06.2005 - 09.2009
- Assisted with client personal care needs to foster independence and well-being.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Improved resident and staff engagement through group activities.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Created client treatment plans based on assessments and goals.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Developed and optimized treatment plans to help clients continue to progress.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
Fire 1/2 - Fire Science
Firefighters Training Academy
Socorro, NM04.2016
GED -
University of New Mexico
Albuquerque, NM06.2011
Skills
- Acute and rehabilitative care
- Clinical training
- Sterilization techniques
- Medical device products and services
- In-store support
- Direct sales
- High-energy attitude
- Inbound and Outbound Calling
- Credit card payment processing
- Customer relations
- Project management
- Training and development
- Data evaluation
- Cash handling accuracy
- Inventory control procedures
- Merchandising knowledge
- Retail loss prevention
- Relationship selling
- Reading comprehension skills
- Listening skills
- Verbal/written communication
- Retail merchandising expertise
- Billing statement management
- Quickbooks expertise
- Account collections
- Payment transactions
- Financial reporting
- Account management
- Manual processing
- Financial planning
- Debt management
- Check processing
- Petty cash disbursement
- Quality control
- Account updating
- Bill payment
- General ledger entries
- Payroll liabilities
- Bank Deposits
- Customer Service
- Experience in Leadership
- Adaptability
- Effective Communication
- Team Building
- Time Management
- Adaptability and Flexibility
Timeline
Business Assistant/Dental Assistant
Heartland Dental
07.2021 - 02.2024
Direct Care Staff Member
Cheryl Westmoreland
12.2017 - 05.2020
County Jail Records Clerk
Valencia county
01.2017 - 04.2019
Rio Grande Estates Fire Department
Rio communities
10.2016 - 08.2021
Financial Services Representative
RAC Acceptance
02.2008 - 08.2011
Technical Specialist
Selectron International
09.2006 - 12.2009
Direct Care Provider
Bright Horizons
06.2005 - 09.2009
Fire 1/2 - Fire Science
Firefighters Training Academy
GED -
University of New Mexico