Julise Jackson
Louisville,KY
Summary
Proven team member with experience at Schlotzsky's Deli, adept in enhancing customer satisfaction and maintaining high standards of cleanliness. Demonstrated ability to resolve complaints with empathy, train new employees effectively, and ensure efficient operations. Skilled in POS system operation and fostering strong customer relationships, contributing to increased return visits.
Overview
4
4
years of professional experience
Work History
Store Team Member
Schlotzsky's Deli
05.2022 - Current
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Trained new team members, ensuring they were well-prepared for their roles.
Restaurant Team Member
Fourteen Foods, Dairy Queen
11.2020 - 04.2022
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Packaging food orders, as well as preparing ice cream orders.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
High School Diploma -
Ballard High School
Louisville, KY06-2023
Skills
- Cleanliness and hygiene
- Workplace safety
- Reliability and punctuality
- Customer engagement
- Customer service
- Friendly and helpful
- POS system operation
- Team cooperation
- Adaptable and flexible
- Honest and dependable
Timeline
Store Team Member
Schlotzsky's Deli
05.2022 - Current
Restaurant Team Member
Fourteen Foods, Dairy Queen
11.2020 - 04.2022
High School Diploma -
Ballard High School
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